Lead Performance and Development Engineer

Lead Performance and Development Engineer – Permanent

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

The Performance and Development Engineer plays an important role in the development of capability and reliability across our suite of Costa professional machine products. In this unique role you will be required to anticipate, identify, and then eliminate or mitigate any potential issues that affect our ability to achieve our exceptional quality and standards, whilst reducing capital and revenue costs.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a Lead Performance and Development Engineer, there’s never been a better time to join.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Lead Performance and Development Engineer is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll be:

• Analysing data from the Machines to establish changes that need to be made to develop a business case to test new approaches and validate assumptions
• Reviewing capability and capacity of the team for developing and deploying any new initiatives
• Ensuring new developments are compliant with certification and health and safety standards and ensuring environmental impacts are understood and minimised
• Leading on quality, process and field standards through managing quality of our beverages to end consumer
• Leading the continuous improvement program for machine reliability
• Facilitate the change forum ensuring effective assessment, tracking and validation of benefits

Who you are

It’s your unique ingredients we’re interested in:

• An expert in Engineering fundamentals –systems, mechanical, hardware, software, test, data transmission and telemetry
• Passion for consumer quality, with experience of HACCP/ ISO standards/ process standardisation
• Engineering degree or equivalent experience
• Proven experience working in environment with Field Engineers and across a range of complex equipment products (vending preferred)
• Lean/ Continuous Improvement expertise with ideally exposure to Six Sigma methodology
• Strong data analysis skills and able to build business cases
• Excellent communicator, with strong influencing skills, able to operate effectively in a matrixed organisation

Location: Hybrid – 2 days a week from our Loudwater Head Office or Central London

For any reasonable adjustments and general queries, please get in touch with costa.recruitment@costacoffee.com