Lead System Adoption Specialist

SRT Marine Systems plc (SRT) is a dynamic and rapidly growing company making a global impact in the marine domain. We develop cutting-edge products and systems that enable national government agencies, such as Coast Guards and Fisheries Ministries, to digitally transform their operations. By integrating intelligence-led systems, we drive significant advancements in maritime safety, security, and environmental sustainability.

Our CTC (Concept of Operations, Training, and Coaching) team is at the forefront of helping customers transition to these integrated digital systems. This transformation is typically a long-term initiative, implemented in phases to maximize operational efficiency and effectiveness.

We are seeking an ambitious and talented Lead System Adoption Specialist with a strong product management background to join our team. In this role, you will collaborate with customers and internal stakeholders to define, configure, and operationalize SRT systems. Your goal will be to align our product capabilities with customer needs, helping them achieve their operational objectives while providing strategic feedback to enhance our product portfolio.

Key Responsibilities

• Operational Frameworks: Collaborate with Product Management and customers to gain in-depth expertise on SRT systems and develop customer-specific system settings.
• Customer Enablement: Design system operationalisation concepts that empower customers to adopt SRT systems and enhance their efficiency over time.
• Digital Transformation: Support customers to plan and manage their journey to digitally transform their operations using SRT’s advanced technologies.
• Stakeholder Collaboration: Act as the liaison between customers, product teams, and internal stakeholders to ensure alignment of system configurations with operational goals.
• Documentation: Create and maintain detailed operational documents and guidelines for customer use.
• Continuous Improvement: Gather feedback from customers and field teams to refine and optimize operational concepts and system settings.

Requirements

• Background in product management, operational consulting, or a similar role.
• Strong technical aptitude and the ability to learn complex systems quickly.
• Experience tailoring operational solutions to meet specific customer requirements.
• Excellent communication and collaboration skills, with a focus on customer success.
• Knowledge of maritime, defence or technology industries is desirable – but not mandatory.
• Willingness to travel internationally as required.

This hybrid role requires attendance at the Bristol office at least three days a week when in the UK.

Benefits

• Competitive salary
• Matched company pension contributions up to 5%.
• 25 days annual leave rising to 28 days based on length of service..
• Private healthcare.
• Flexible and remote working options.