Learning and Development Partner

London, England, United Kingdom

12/11/2024

Looking for a new challenge?

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

Unlock your potential with a dynamic Learning and Development Partner role! Join us in transforming minds, fostering growth, and embracing innovation. Are you ready for the next level in your career! Apply now!

Contract: Permanent

Working hours: 35 hours per week

Salary: Circa £50,000 Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Reporting to: Learning & Development Manager

Location: London Docklands

Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

As an L&D Business Partner, you’ll collaborate across all L&D aspects, working closely with HR and strategic people partners. Your role involves creating, delivering, and tailoring effective learning programs, coaching, mentoring, and presenting. You’ll foster strong relationships, influence learning leads, and bring fresh ideas to the L&D team.

This is a true partnering role, which often will require a 1 to1 approach to understanding organisational requirements and then working in partnership with your HR colleagues and line management to deliver the most appropriate solution.

Key Responsibilities

• Influencing and challenging senior leaders in different areas of the service to develop bended learning solutions that will drive service performance, embed the values and enable our people to be the best they can be
• Aligning with the organisation’s professional heads to ensure learning is shared across the service in a way that meets current and future operational demands
• Designing learning programmes ensuring a ‘blended’ approach is used and that they reflect the 70:20:10 approach to learning
• Managing and leading multiple and complex projects and budgets and deliver to the brief provided
• Managing external partnerships including working with external suppliers to build best in class L&D products and services
• Working with the service to understand the customer journey and casework in order to build relevant content and delivery platforms
• Reviewing sponsorship and developmental requests with the learning team to ensure they are suitable and in line with policy
• Aligning development strategies with best L&D industry thinking and practice
• Using relevant MI to inform decisions
• Deploying social learning strategies to ensure learning is a shared experience, building learning communities
• Designing and managing blended learning programmes and apprenticeships
• Delivering content face to face in person or remotely via different platforms
• Partnering with digital learning designers to create digital content
• Working with our people hub team & learning co-ordinator to deliver administrative requirements
• Promoting and helping to build an inclusive working environment through the delivery of inclusion and wellbeing learning initiatives
• Supporting the development of the internal L&D team members
  
  

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria

• Proven experience of creating highly engaging and innovative blended learning programmes for managers and leaders
• Experience across the whole training cycle of an employee including instructional design
• Working in an efficient and resilient manner and taking personal accountability for high standards of delivery
• Proven project management experience with the ability to scope, plan, implement and evaluate L&D interventions effectively
  
  

Desirable Criteria:

We would also like you to have the following skills:

• Experience in psychometric tools is preferred
• Having strong influencing, facilitation, coaching and verbal as well as written communication skills
• Creative and innovative with a passion for generating new ideas and challenging the status quo
• Being solutions oriented, persistent and determined
• Working collaboratively with internal and external subject matter experts to design effective learning programmes that meet identified business needs and deliver cultural change
  
  

Why Financial Ombudsman Service?

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Employee Assistance Programme
• Extensive opportunities for personal and career development
• Fully equipped on-site gym open 24 / 7
• Extensive Well-being resources including on-site therapists (London office only)
• Beautiful and bright London office looking over the Thames and near to mainline station
• Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!
  
  

How do I apply?

Please apply by uploading a single document containing your current CV, and a supporting statement (no more than 500 words) of how you feel you meet the minimum criteria

Applications need to be submitted by 23:59 on Thursday 9th January 2025

Successful candidates will be invited to Interview with the Learning and Development Manager and Head of Organisational Capability

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email hrsupport@financial-ombudsman.org.uk and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!

• LinkedIn: Financial Ombudsman Service
• Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us
  
  

Good luck with your application!