Learning & Development Co-ordinator

Swansea, Wales, United Kingdom

12/9/2024

Overview

About us

IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast.

ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

The role

The Learning and Development Administrator will play a pivotal role within the L&D team at IQUW Group, supporting the wider HR function to enhance employee learning and professional development. The role holder will oversee the administration of our Learning Management System (Achieve) which will involve allocation of e-learning, scheduling & monitoring of training courses, reporting on completion rates, and ensuring content is up to date and aligned with business requirements. You will also be responsible for the administration of professional qualifications and apprenticeships ensuring IQUW colleagues requests are dealt with in a professional and timely manner.

We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.

Key Responsibilities

• E-Learning management: Allocate e-learning modules to employees and monitor completion rates, generating reports on completion rates to provide insights to the business.
• Course Administration: Schedule internal and external training courses and monitor acceptances to ensure maximum attendance.
• Feedback and Reporting: Collate feedback from training sessions and identify trends for continuous improvement. Prepare and present reports on training effectiveness and participant feedback.
• Financial Administration: Issue purchase orders for all L&D courses and track expenditure against the L&D budget, maintain the L&D tracker to ensure accurate financial reporting.
• Inbox Management: Monitor the L&D inbox, addressing business queries in a timely manner and in accordance with agreed SLA’s.
• LMS Maintenance: Support the maintenance of the LMS including troubleshooting user queries.
• Professional Qualifications & Apprenticeships: Assist in the administration of all professional qualifications and apprenticeship programmes.
  
  
  

Essential

Qualifications, skills and experience

• Experience in an administrative role, demonstrating strong organisational skills and attention to detail
• Proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint and Word)
  
  
  

Desirable

• Previous experience working in a Learning and Development or Generalist HR role.
• Experience of creating training content and materials.
• Previous experience with learning management systems (Cornerstone) would be advantageous.
  
  
  

Core behaviour competencies

• Innovation & Problem Solving
• Relationships
• Communication & Influence
• Development of self and others
• Resilience & Adaptability
  
  
  

Benefits

• Competitive Benchmarked Salary
• 25 days holiday
• Discretionary bonus scheme
• Employee assistance programme
• Annual holiday buy (up to 3 extra days)
• Salary sacrifice benefits
• Annual benefits reviews
• The option for professional qualifications and study support
  
  
  

Additional Information

• A full job description can be seen here .