Legal Compliance Advisor

About The Role

An exciting opportunity for a Legal Compliance Advisor to join the Legal Compliance Team. This key role in the business ensures compliance with our legal and regulatory obligations. You will join a team of four in the Legal Compliance department which sits within the Legal & Compliance division.

Responsibilities

Reporting to the Head of Legal, the this role supports the business’ obligation to comply with the Consumer Credit Act and rules of the Financial Conduct Authority. Key responsibilities are as follows:

• Drafting of default and termination notices in accordance with legislative requirements, by applying knowledge of the business’ contract hire terms and conditions.
• Point of contact for compliance queries from the business.
• Respond and collate Subject Access Data Requests.
• Consider and respond to complaints to the Financial Ombudsman Service. Develop and maintain a comprehensive understanding of the business’ FCA compliance obligations.
• Complete ad hoc compliance tasks as requested by the Legal team.

About You

You love attention to detail and are very comfortable working to deadlines.

You have experience of using your judgment when applying terms and conditions or compliance rules or regulations.

You enjoy working within a small team and providing ad hoc support as and when required.

Minimum Criteria

• Solid experience within the legal and/or compliance field and/or experience within MO in Complaints and/or SCPT.
• Excellent attention to detail and highly organised.
• Experience of working to strict deadlines.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our Values Are At The Heart Of Everything We Do. They Represent Ambition, And We Look For Our People To Live And Breathe Them Every Day

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• Free fresh fruit and snacks in the office
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.