Legal Service Design Project Manager

We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values, we’re purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We’re ambitious for our clients, our communities – and for you. Whether you’re starting out on your career or well established, whether you’re a lawyer or in business services. If you’re looking for what’s next, we are too.

What to expect

For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. Not least yours. It’s dynamic, fast-moving and there’s always something new to get involved in. You will get exposure across geographies and the firm as a whole. The future is a place of opportunity. Focusing on your success and for what’s next, will ensure you thrive too.

About the Service Excellence Solutions (SES) and Legal Service Design teams:

The SES Team works with legal teams and clients to develop our outward facing technology solutions and further increase our innovation offering. We at Eversheds Sutherland understand the need to ensure the fundamentals are delivered across the firm, but also that there will be a growing need to look at emerging and innovative technology to allow the firm to continue to deliver a high quality service to our Clients. The Team focuses on how we can improve the service we deliver to our Clients across the firm, whether that’s through the use of technology, innovation or process improvements.

Our Legal Service Design team work with our lawyers and business teams to provide:

• Ongoing education on the implementation of Design Thinking and other industry recognised techniques
• Collaborative workshops within our business and directly with our clients to tackle real world issues
• Efficient processes, reviewed and managed on a continuous basis to ensure optimal performance
• Legal Tech Horizon Scanning, supporting the business in the implementation of new legal technology solutions, assessing their suitability, and supporting in the management of product trials/PoCs.

We are looking for an experienced project manager to join our team to support the implementation of a variety of process improvement and technology projects.

The Role:

The Legal Service Project Manager works with our Legal Service Design Manager and analysts, along with a range of business stakeholders, to deliver projects which enable better utilization of resource, improved business processes and best practice implementation. Working as part of the Legal Service Design team, the Legal Service Design Project Manager will be involved in every phase of the of our Service Design framework; agreeing project scope, planning timelines, defining and managing budgets, scheduling resource, managing development cycles, reporting to project stakeholders, monitoring risks, escalating issues, and organising testing and user training to ensure effective adoption.

We are seeking an enthusiastic problem solver who is comfortable working within a fast-paced environment with the ability to manage a variety of stakeholders across the business and across multiple project workstreams or small-medium sized projects.

The successful candidate will ideally understand legal service offerings and have knowledge of legal technology, process improvement methodologies and change project management. The candidate will promote the benefits of changing our approach to legal services and will lead on implementing innovative approaches and processes to push Eversheds Sutherland to the forefront of legal service delivery.

Key Responsibilities:

• Drives a culture of continuous improvement through planning, leading, and delivering a range of process improvement projects
• Builds excellent relationships within the practice groups, with international operations teams and with the firm’s clients, working collaboratively with them to understand their requirements alongside any challenges to deliver legal service design that is fit for purpose.
• Collaborates with practice group legal technology and legal project management teams and the IT team to share best practice, experiences, opportunities and threats so that solutions are designed to work firm-wide across all practice groups.
• Collaborates with Risk, Cyber Security and IT teams to manage risk surrounding the design of new and innovative legal service delivery solutions ensuring the adherence and compliance to relevant IT, risk, quality and procurement policies.
• Communicates project direction, approach, priorities, issues and status to project stakeholders
• Manages project budgets
• Supports the introduction of new legal technology to the firm, from trial through to roll out
• Monitors the firm’s priority client programme and provides reporting
• Manages a high, and sometimes complex, workload day to day with the ability to prioritise work and achieve time sensitive deadlines whilst keeping a focus on the long term wider strategic goals of the team.

What’s in it for you?

At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world.

• We’re fair, transparent and equitable
• We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance
• We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working
• We support your health and performance through our dental, healthcare and wellness support
• We support everything you are and all you bring through our powerful commitment to diversity and inclusion
• We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs
• We provide experience and opportunity through international and cross-function exposure
• We provide an opportunity to give back through our pro bono work and community engagement

Diversity & Inclusion

At Eversheds Sutherland, “Inclusive” is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients’ goals: together.

We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations.

Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you.