Logistics Manager

To manage all UK 3PL warehousing and courier operations with a focus on cost to serve, high quality and continuous improvement.

Principal Accountabilities

• Ensure all 3PL KPIs are met and take action to resolve and prevent reoccurrence if any are breached.
• Ensure service provision is delivered within variable budget and ensure exceptional overspends are clearly understood when they occur.
• Act as the key facilitator between DC Ops, Customer Services, Buying & Merchandising and Store Ops, establishing, documenting and revising cross-functional processes.
• Ensure new starters from other departments are properly inducted into the business with a programme of warehouse visits.
• Collate the necessary forecast data and provide to our 3PLs in line with contractual requirements, paying particular attention to promotional and peak periods.
• Develop project timelines in conjunction with B&M to ensure kit assembly is completed in a timely manner in line with launch requirements.
• Chase down inbound queries and non-compliance issues to ensure fast turnaround of troubled shipments.
• Ensure year-round stock accuracy is maintained and compliance standards adhered to.

Key Performance Indicators (KPIs)

• Goods in processing time.
• Store replenishment OTIF.
• Web fulfilment.
• Warehouse stock loss.
• Spend vs budget.

Competencies

• Stakeholder management across multiple levels.
• Excellent communication and collaboration skills.
• Project management / organisational skills.

Personal Qualities and Experience

• Experience in a 3PL or retail logistics environment.
• Strong knowledge of WMS and ERP systems and their interactions.
• Strong knowledge of Microsoft Excel.
• Highly autonomous and self-motivated, always seeking new improvement opportunities.