MAC and Windows Desktop Support Engineer

We are looking for a 3-4years experience Desktop Support Engineer to provide technical assistance to our clients location. Hands on experience on install, upgrade and troubleshoot Desktop/ Laptop OS and office and other application software.

Work days: 5days a week, work from Office ONLY

1. Installation and configure Windows 10/11 on Desktop/ Laptop
2. Configuration of operating system Language packs ( If any)
3. Configuration of outlook profile, MS Teams and OneDrive
4. Install and configure Office application with other Line of Business Applications
5. Ensure the user profile data is backed up
6. Configure of IE settings, network and printer drives. Also check group policies are applied
7. Configuration of printer
8. Drive mapping to Nework/Shared
9. Hands-on experience with Windows and Knowledge in Mac OS environments is added advantage
10. Diagnoses and resolving software and hardware incidents, including operating systems (Windows 10) and across a range of application software on the client machine (Office applications, Outlook, Teams, OneDrive etc.)
11. Mobile device management, configure outlook, teams, Microsoft Authenticator etc. (Android, iPhone, iPad, Surface etc.)
12. Basic knowledge on Office365 services, Active Directory and user login methods
13. Knowledge on SCCM application push and deployment for workstations
14. Walking customers through installing applications and computer peripherals
15. Guide users with simple, step-by-step instructions
16. Conduct remote troubleshooting
17. OS and Application support, ticket handling on INC, SR
18. Good to have ticketing tool knowledge – SNOW, JIRA, etc.
19. Test alternative pathways until you resolve an issue
20. Customize desktop applications to meet user needs
21. Record technical issues and solutions in logs
22. Help create technical documentation and manuals
23. Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
24. Knowledge on Office application like Word/Excel/ PowerPoint/ outlook / Teams
25. Working knowledge of office automation products and computer peripherals, like printers and scanners
26. Provide technical assistance and support issues related desktop support, Teams Conferencing support,
27. VIP user coordination and support
28. Professionalism when resolving service delivery and client issues in a timely manner
29. Identifying and escalating business and technical challenges as appropriate and in a timely manner
30. Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all time.
31. Install and configure the Antivirus.

Other Roles and responsibilities during Migration

Co-ordinate with Migration Onsite team and scheduling team

Helping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the team

Ensure all scheduled migrations are completed without any business impact