Managed Services Operations Manager

Seahouses, England, United Kingdom

12/12/2024

Location: Seahouses

Employment Type: Permanent, Full Time

Hours: Our hours of work are 9:00 - 5:00, working 5 days per week between Monday to Saturday (Sunday & a midweek day off), including weekends and some bank holidays.

We provide on-call phone cover 7 days a week up to 9pm, which you will need to assist the team with on a rota basis.

What will I be doing?

As our Managed Services Operations Manager, you will play a crucial role in ensuring the ongoing success of our largest and most demanding Managed Services (MS) operations. You will be responsible for managing day-to-day operations, coordinating office and field-based team members, and improving processes to optimise service delivery. With a focus on meeting or exceeding homeowner and guest expectations, you will ensure services align with company best practices, achieve performance targets, and utilise resources efficiently.

As part of your everyday role, you're likely to be involved in the following:

• Planning, coordinating, and supporting the recruitment and deployment of team members to deliver services and meet targets.
• Managing and improving your team’s performance through regular training, reviews, and annual appraisals.
• Planning the team’s working pattern, and managing holidays whilst being mindful of logistical challenges and peak periods.
• Managing escalated complaints or feedback to reach a satisfactory outcome.
• Developing and maintaining a network of reliable and loyal housekeeping and property maintenance suppliers.
• Supporting the recruitment and retention of new and existing properties.
• Conducting periodic property inspections and providing constructive feedback to homeowners.
• Providing regular reports on agreed Key Performance Indicators.
  
  

You'll Have

We know that the perfect candidate who ticks every box doesn't exist, so if you're excited by the role and have most of the below, please get in touch - you could be exactly what we need!

• Strong leadership and people management skills, including recruitment, performance management, and training/coaching.
• Ability to work under pressure and prioritise tasks in a fast-paced environment.
• Excellent communication skills, both verbal and written, with the ability to build relationships and collaborate effectively.
• Proactive and results-oriented mindset, with a focus on delivering high-quality services and meeting targets.
• Solid understanding of health and safety regulations and compliance requirements.
• Strong organisational and problem-solving abilities, with attention to detail.
• Proficiency in using systems and software for property management and administration.
• Customer-centric approach with a passion for delivering excellent service.
• Flexibility to adapt to changing operational needs and occasional travel requirements.
  
  

You'll Get

Apart from joining a rapidly growing company with a great culture and a big focus on employee development. The great news is we also offer competitive salaries and benefits which we feel look after our team well.

These Include

• 25 days’ paid holidays plus bank holidays
• A day off for your or a loved one’s birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity of your choice
• Friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs - whether you’re into pets, fitness, gardening, sustainability or nutrition, there's something for everyone
• Great social events - we are well known for our Christmas parties!
  
  

Who are we?

We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.     

The people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.  

We are passionate about what we do and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

Diversity is key to our success and work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.

INDP