Managed Services Project Manager

Ruddington, England, United Kingdom

12/11/2024

At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive. 

By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.

With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication—all of which we pass on to our customers. 

MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what’s most important to you- work that matters.

With us, you’ll grow, find your flow, and make a lasting difference in your career, your team, and your impact. 

Deliver an excellent customer experience via the provision of high quality, professional project management for the Managed Services consultancy teams.

Duties And Responsibilities

• Manage aspects of projects including planning, monitoring, control, reporting and communication to achieve successful implementations, delivered to the required quality, time and budget.
• Provide guidance to customer project team and act as project lead on behalf of Managed Services.
• Ensure all processes and tasks are completed by the Transition team, ensuring procedures and controls are in place for each project.
• Manage internal and external stakeholders, ensuring Managed Service projects go through the appropriate stage gates.
• Manage any risk and issues.
• Support on New Service projects, ensuring project plans and resources are in place and any new requirements are documented and supported by the Transition team.
• Continually work to update project procedures and look to continually improve the Transition process for customers.
• Support the Project Coordinator ensuring all work is scheduled, on track and documentation is up to date.
• Support with MHR Assist projects and improvement projects.
• Build relationships with key stakeholders, ensuring are the Managed Services keeping up to date on any changes that may affect the onboarding of new customers.
• Be aware of the revenue targets and revenue reporting, working with the Service Delivery Manager to ensure Revenue Targets are met.
  
  

Benefits To Support You Personally And Professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
• 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave
• Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays
• Monthly employee recognition program and departmental awards
• Referral bonus scheme of up to £2,000
• Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
• On-site subsidised restaurants offering a variety of fresh meals daily
• Opt-in benefits schemes such as private medical insurance and dental coverage
  
  

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.