Microsoft 365 SME

Job Title: Microsoft 365 SME L1.5 (SC Cleared)

Location: Warrington, UK (Hybrid)

Job Type: Contract (Inside IR35)

Duration: 6 Months

Job Purpose

Provide Level 1.5 support for Microsoft Entra AD and M365 collaborative products, focusing on technical troubleshooting and user support across Microsoft's enterprise ecosystem.

Key Responsibilities

• Provide comprehensive support for M365 products (Exchange Online, SharePoint, Teams)
• Configure and manage Teams environments
• Manage Teams meetings, phone services, and channels
• Remote troubleshooting of desktop/laptop issues
• Prepare incident reports
• Handle user support tickets
• Implement ITIL-based incident and problem management processes

Required Skills and Experience

• Technical Skills
• Minimum 3 years desktop support experience
• Hands-on knowledge of M365 products
• Understanding of Azure Active Directory
• Familiarity with Microsoft Security & Compliance Center
• Basic PowerShell scripting
• ITIL/ITSM best practices
• Intune Device management (preferred)

Soft Skills

Excellent problem-solving abilities

Strong communication skills

Ability to work independently and collaboratively

Quick technical learning capability

Special Conditions

• UK Security Clearance (Essential)
• Potential out-of-hours work
• Pre-onboarding formalities in Gloucester/Warrington
• Vetting and validation required