Network Engineer

The Network Engineer role operates within the Global Technical Operations Team addressing all BAU Operations, sites and project needs from a network and security perspective. This role will be reporting to the Global Technical Operations Manager working as a collaborative team member.

The role supports network setups for our construction sites and head office sites addressing the configuration of all network assets, Firewalls and some Cloud Infrastructure elements. The role will further support our Cyber Security posture therefore a suitable candidate would possess the experience to resolve any identified security threats in an enterprise environment.

The role:

• Provide solutions that minimize costs and bring experience to automate solutions to provide a more productive team delivering a tangible business benefit

Operations

• Proactive Monitoring of network and security infrastructure using various monitoring tools.
• Design and deploy functional networks (LAN, WAN, WLAN).
• Configure and install network monitoring software, switches, routers, APs and other network devices.
• Follow the correct change management process in implementation of new systems and network changes in the global MPX network using the ITIL Change Request process, ensuring clear and up to date documentation.
• Take full ownership in Troubleshooting complex system and network related problems
• Assist other team members in identifying and resolving security incidents within the global landscape
• Work as a project resource for any network and/or security stream of deliverables
• Ensure that all incidents and service requests are resolved according to the defined OLA and closed with the relevant resolution comments and code.
• Work on creating knowledge base articles and contribute to team standard operating procedures process and monthly updates.
• Contribute to the maintenance and continued improvement of our Information Security Management System (ISMS) and ensure tasks are carried out in accordance to these standards

Customer

• Provide second and third level support to customers whilst supporting the global service desk team to address event management incidents and alerts.
• Manage support escalations on any network infrastructure, troubleshoot and log faults with the vendors when required
• Work together with our SDMs and other IT stakeholders to provide feedback on any operational or project issue/deployment affecting internal stakeholders

People

• Training and sharing knowledge with other members in the IT team. Encourage a sharing and collaborative culture with a can-do attitude across a global team
• Ability to work in a team and eager to learn new technologies
• Provide a work environment that engenders positive energy, diversity and inclusion, and teamwork among colleagues and third parties.

Skill requirement:

• 5+ years of network & security operations experience in a corporate environment or MSP
• Understanding of network operating systems, Meraki and Palo Alto in particular.
• Understanding LAN, WAN, VLANs and WLANs.
• Understanding of routing protocols ex: (OSPF, BGP, RIPv2).
• Creating High Level and Low Level network diagrams and keeping network documentation up to date.
• Knowledge of different WAN technologies, topologies, and configurations required for deployment (SDWAN, MPLS, LL, 5G/LTE).
• Experience with the next generation of virtual Firewalls, configuring security policies, NAT policies, user identification, Application identification, VPN tunnels, and Remote Access VPN.
• Experience configuring networking in a public cloud, specifically Azure with an understanding of how to configure vNET, SNET, NSG, Peering, subnetting, VPN Gateways, ExpressRoute