New Build Customer Support Officer

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Group, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.

We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.

Are you passionate about delivering exceptional customer service and looking to make a meaningful impact in the housing sector?

Flagship Group is seeking a dedicated New Build Customer Support Officer to join our team. In this role, you will be the primary point of contact for customers living in new build homes, addressing their enquiries and ensuring a timely resolution. Your ability to listen, provide information, and support customers is crucial in enhancing the Flagship Homes brand and delivering outstanding service.

As a New Build Customer Support Officer, you will manage all aspects of the aftercare process for customers, regardless of their tenure. You will be the face of Flagship Homes, communicating with customers over the phone, in writing, and in person. For shared ownership customers, your responsibilities will begin from sales completion through to the sale of their home, managing initial enquiries and referring them to the appropriate department when necessary. Your top priority will be to put customers at the heart of everything you do, ensuring their satisfaction and delivering exceptional service.

This role offers the opportunity to develop your communication and customer service skills, build relationships within and outside the business, and expand your knowledge of the construction and housing sector. We are looking for candidates with over three years of customer-facing experience, particularly in the housing sector, and a strong commitment to delivering exceptional service. Proficiency in Microsoft Office, strong organisational skills, and the ability to excel in both independent and team settings are essential. You should be confident in handling conflict, making decisions, and performing in fast-paced, high-pressure environments. Adaptability to change and a continuous drive to improve performance and customer satisfaction are key attributes for this role.

If you are educated to GCSE level or equivalent and have a recognised customer service qualification, we encourage you to apply.

In return for your hard work, we offer a competitive salary and a benefits package that includes:

1. 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.
2. Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards
3. Death in Service Benefit
4. Company Sick Pay
5. An agile working environment to achieve a healthy work/life balance

and that’s not all! We’re also proud to offer;

1. Opportunities for development (including apprenticeships, our Academy, and various training options)
2. Health and well-being programs and initiatives
3. Empowerment (we give you the tools and systems to make the right decisions for resolving issues)
4. A Leadership Team that inspires, develops, and supports you

Closing date: 2nd January 2025. Interview date: 10th January 2025.