Night Receptionist

Burton Upon Trent, England, United Kingdom

12/18/2024

Location:

Hoar Cross Hall, Burton-on-Trent, Staffordshire, DE13 8QS

‘Welcome… May all who enter as guests, leave as friends’

 Are you passionate about people? Maybe you’re the host of your family, always on hand to make sure your guests have everything they need to put their feet up and relax? If so, we have the job for you.

As part of our reception team, you will play a critical role in creating the best first and last impression during the night shift. From booking reservations and welcoming guests on arrival to waving them off at the end of their stay, your efforts will ensure that each guest receives an experience that keeps them coming back again and again. We are looking for a friendly and professional Night Receptionist who thrives in a fast-paced environment and is dedicated to providing exceptional customer service.

Our Purpose

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we’re committed to delivering exceptional service and creating unforgettable memories for our guests.

Here at Hoar Cross Hall, our aim is to treat our guests like a friend of the family and to create positive, memorable experiences during their stay or visit to the Hall and Spa.

Why Join Us

• Work in a stunning, historic estate with a commitment to excellence in hospitality.
• Competitive Rate of Pay.
• Complimentary use of the leisure and spa facilities.
• Free lunch from our staff canteen.
• Complimentary Spa Day at Eden Hall on work anniversaries.
• Employee Benefits Program.
• Free Parking.
• Discount on overnight stays and spa days.
• 30% discount on food and drink.
• Excellent Induction and training programme.
• Opportunities for professional development and career advancement.
  
  

Role Specification

• Welcome guests with warmth and professionalism, ensuring a smooth and seamless check-in and check-out experience.
• Handle reservations, check-ins, and check-outs efficiently and accurately.
• Answer all phone calls professionally, efficiently, and in a friendly manner.
• Maintain a polite and thorough demeanour, ensuring all relevant information is received and provided to guests.
• Assist with guest inquiries and provide information about the property and local attractions.
• Follow procedures accurately and have a comprehensive understanding of the hotel's and spa's facilities, policies, and procedures.
• Effectively sell packages and additional treatments to guests.
• Provide support for other administrative duties as required by the team.
  
  

Your Skills And Expertise

• Excellent communication and interpersonal skills.
• Strong understanding of hotel and spa facilities and services.
• Ability to follow procedures and maintain accuracy in information provided.
• Sales-oriented mindset with the ability to upsell and promote additional services.
• Prior experience in hospitality or customer service is a plus, but not essential.
• Experience with booking systems is an advantage.
• Must be available to work overnight shifts, weekends, and holidays.
  
  

Further Information

• 25.5 hours per week
• 3 days out of 7 per week
• Please note that this is a nights role - typical working hours 22:00 - 07:00.
• Note: Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business.
  
  

People say you can’t choose your family, well we choose you to be part of ours.

Skills

Communication

Customer Service

Attention to Detail

Problem Solving