Office Team Support

About the role

We currently have a new opportunity for someone to join our team in Edinburgh, in an Office Team Support role on a permanent contract. The role will work across Monday – Friday, 35 hours per week. The main responsibility of this role is to help out with ensuring the smooth and efficient running of the office and to provide support with office administration tasks, all while being part of and building a welcoming and engaging environment.

Our Office Team Support role is varied, and no two days are the same. You will work within a close-knit group of efficiency experts to make sure things are running well and on time – along with an assorted lot of accountabilities including:

• Making travel arrangements and bookings
• Processing expenses and cost tracking
• Incoming and outgoing post and courier management
• Stock/stationary ordering and organisation
• Lunch/facilities/event coordination
• Visitor and access management

A bit about you

Your friends would probably describe you as ‘the organised one’. In this important role, you'll often be the first point of contact in the office for visitors at our Edinburgh office. You'll love to work with people, thrive on providing great customer service and like to work in a tidy and organised space. You have a “can-do” attitude and love coming up with creative solutions to challenging situations. You’re a people person and enjoy the buzz of helping others and doing a great job.

We’ve always placed more importance on cultural contribution above technical ability, but we’d really like you to have/be:

• Proficient IT skills – Microsoft Word & Excel
• Experience in a customer facing role (office / hospitality)
• Helping people makes you happy

A little about us

We are the Nucleus Financial Platforms group and we help make retirement more rewarding. Here at Nucleus, people come first - whether it’s our colleagues, or the advisers and customers we support, we know that working in partnership and collaboration leads to the best outcomes. Together, we’ve shaped the platform to how it is today. We work hard, and we celebrate hard too.

Our ambition is to create a platform with a difference, putting the customer centre stage meant tearing up the rule book and starting from scratch. We’ve come a long way since then, but our mission remains just as focused. That’s why our culture, values, and social responsibility are things we keep at the top of our agenda – because we know they matter and have a big impact.

Our culture is one of the many things that sets us apart from the pack. We want to have an environment where our people feel that they can make a real difference, know they’ll be rewarded for their efforts and more importantly, enjoy themselves at work.

Are we a perfect match? Check out this video and find out!

Inclusion and diversity at Nucleus

As with most things in life, who cares, wins. We really care about inclusion.

For us it’s not a tick box exercise; inclusion and diversity are embedded in our culture and everything we do. It’s a commercial imperative. It isn’t about being PC. It’s about being future-relevant and durable. We owe it to ourselves and the industry to ensure we are playing our part in creating a fair, balanced and transparent financial services sector.

More diversity means broader experience, a wider set of perspectives and a better collective ability to problem-solve. And it means being more representative of customer groups, which supports areas such as product development.

At Nucleus, we offer a generous blend of benefits for the things that really matter to our people, including a non-contributory pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives and flexible working options.