Onboarding Specialist

📍Manchester (Hybrid, 3 days office-based) 💰Up to £30k DOE

Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.

As an Onboarding Specialist, you’ll manage your own pipeline of projects, guiding our clients through the onboarding process and supporting our agents in solving real-world challenges in property sales, lettings accounting and property management. You’ll tailor solutions to each client’s needs, set clear expectations, to ensure a smooth migration to Street.co.uk, including the transition of their data and supporting the configuration of their new account.

Working within a team of former estate agents all passionate about transforming the industry, you’ll find it rewarding to help agents fix problems and improve their workflows. If you thrive in a versatile role full of variety and client interaction, this position could be the perfect fit!

If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you’d fit right in!

A bit about you…

• You’ll have experience in lettings management, lettings accounting, or property management, with a passion for transitioning into a tech-focused role.
• You have strong stakeholder management and client relationship skills, with the ability to build trust and rapport quickly.
• You’ll be tech-savvy, process-driven, and eager to learn new tools and systems.
• You’re curious, conscientious, and self-motivated, with the ability to work independently and thrive in a fast-paced, growing company.
• You have excellent communication skills, both written and verbal, with a knack for explaining complex concepts simply.
• You’re highly organised, detail-oriented, and committed to delivering an exceptional customer experience.

Here’s what you can expect to be working on as an Onboarding Specialist at Street Group

• Becoming an expert in Street.co.uk, including its sales, lettings management, and client accounting features.
• Leading clients through the onboarding journey, from system migration to going live and beyond, ensuring a smooth and supportive process.
• Working with a diverse range of clients, from small independent agencies to large multi-branch estate agencies across the UK.
• Collecting client feedback and feature requests, sharing valuable insights with the development team to improve our product.
• Building strong client relationships, ensuring ongoing satisfaction and conducting follow-up calls to address any needs.
• Immersing yourself in the product, keeping up-to-date with new features and enhancements.

Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria; please consider applying anyway. We'd love to see your application!

Who are Street Group?

We’re an award-winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone.

Our products, Street.co.uk and Spectre, form a powerful duo, working harmoniously together to transform an agent’s job. From securing more leads and winning new instructions to streamlining business operations and growing market share, our products are supercharging 1,000s of agencies across the UK.

Back in 2015, our co-Founder, Tom Staff, spent his evenings building Spectre v1.0. He’d seen first-hand an opportunity to automate the very manual process of winning new business for estate agents. Spectre is now our multi award-winning, instruction generation tool, generating an average return on investment for them of over 3000%.

Why join Street Group?

🏠 Hybrid-working - you can work from home up to 3 days per week

🏖️ Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!)

💪 Joining a culture that supports your development and encourages growth

📚 £500 yearly L&D budget for your career development

🎂 Your birthday on us - we pay, you stay away

🙋 ‘Give something back’ - 2 paid days volunteering on us

👶 Enhanced maternity, paternity & adoption pay

🧠 Mental health & well-being support via Health Assured

🧘 Regular well-being initiatives

🕒 Flexible working hours

🚂 Public transport season ticket loans

🌷 Paid menopause leave

🌞 Holiday buying scheme

🚀 Joining a new team in an exciting business with huge ambition

👥 Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day

👩🏿‍💻 A chance to work on cutting-edge technology

🐶 Comfortable, relaxed office space - office dogs welcome!

🍻 Fully stocked fridge and beers (or an alternative) on us every Friday afternoon

🎊 Company and team off-sites, events and happy hours

🚴 Cycle to work scheme

🚗 Electric car salary sacrifice scheme

🌍 Feel good about sustainability - we're a climate-positive company!

Salary

Basic up to £30,000 dependent on experience. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know.

We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.

🕧 Interview Process: 3 stages (incl. A take-home task) = Introductory call with one of our Talent team > Hiring Manager Interview inc short task > Final interview with Head of Operations.

We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know!