Operational Resilience Manager

At United Trust Bank, we believe that people achieve more together than alone. That’s why we’re dedicated to building great relationships, offering tailored solutions, and providing our clients and broker partners with the support they need to go further. This was true when we first opened our doors, and it’s still our approach today.

We are looking to hire an Operational Resilience Manager who will play a key role in ensuring the banks’ ability to prevent, respond to and recover from operational disruptions impacting its services. This role is responsible for working with the business and key stakeholders to embed the Operational Resilience principles in line with regulatory expectations.

This is a hybrid role working 3 days in the office (City of London location) and 2 days working from home.

Responsibilities:

• Acting as the subject matter expert on operational resilience, offering insights, guidance, and training to ensure a thorough understanding of resilience principles across all levels
• Leading the identification, assessment, and mitigation of vulnerabilities within operational processes, ensuring timely and effective responses to potential threats
• Conducting comprehensive risk assessments to identify potential disruptions and implementing strategies to mitigate identified risks
• Completion of the banks Operational Resilience self-assessment
• Developing, maintaining, and co-ordinate testing across important business services to demonstrate that the organisation can continue critical operations during and after a disruption
• Overseeing incidents that impact the banks Important Business services, ensuring that they are effectively managed and investigated
• Collaborating with internal and external stakeholders, including regulators and industry bodies, to ensure compliance with operational resilience standards and best practices
• Developing and implementing policies and procedures related to operational resilience, ensuring they are aligned with industry standards and regulatory requirements
• Preparing and presenting regular reports on the status of operational resilience to senior management and relevant committees
• Conducting training sessions and awareness programs to enhance the understanding and importance of operational resilience within the organisation

Skills and Experience sought:

• Proven experience in operational resilience, risk management or related fields within financial services
• Full understanding of Operational Resilience, including an understanding of regulatory requirements, including PRA SS2/21 and related frameworks
• Experience in scenario testing, incident management planning and business continuity/disaster recovery
• Knowledge of Operational Risk management practices and resilience
• Ability to map processes, systems and interdependencies
• Strong analytical and presentational skills, helping to identify vulnerabilities and work to propose effective solutions
• Great communication skills; listening, delivering and written
• Ability to work in a team as well as on your own
• Strong relationship building skills with key stakeholders
• Deliver within tight timescales with attention to detail
• Ability to analyse, deliver and train others

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.