Operations Assistant

Here at Entrust we have an exciting new opportunity for an experienced administrator to join our Stafford based team as a Music Operations Manager. In this team they provide support to the music service delivered in the schools and multi-academy trusts across Staffordshire, as the Operations Manager you would be responsible for managing stock and resources, delivering stock to schools (using company owned vehicle) using software to track staff timetables and liaising with families, schools and teachers to ensure that we deliver the best possible service to all.

We are looking for someone with great customer focus, someone who is able to communicate well with stakeholders both in writing and verbally and someone who is looking for a varied and interesting role. The right person for this role will have a full UK drivers license as a part of the duties are to transport the musical instruments and additional resources from our facilities to the schools across the county.

This is a part time role working 15 hours a week (ideally as two full days but this can be flexible)

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds. What you'll be doing:

• Being accountable for identified aspects of operational service delivery
• Managing stock and resources (instruments and equipment)
• Delivering stock to schools using a company vehicle
• Using software to keep track of staff timetables, Service Level Agreements, assets, and payments
• Providing email and phone liaison with families, schools, and teachers
• Supporting our annual cycle of concerts, events, and CPD
• Supporting Music Service Managers in achieving the operational requirements of the service
• Responding positively to external and internal customers through various communication channels
• Ensuring volumes are forecasted and resource planned in preparation to meet demand
• Providing regular updates as requested by the Operations Manager and Head of Service

What we're looking for:

• Strong organisational skills and the ability to prioritise workload.
• The ability to follow processes and procedures and to deliver against an agreed plan or objectives.
• Able to build positive relationships with internal and external stakeholders.
• Willingness to learn and the potential to contribute to operational improvement.
• Clear written and oral communication skills.
• The flexibility to cope with varying demands and tight deadlines.
• A professional approach and positive attitude to delivering high quality work.
• The ability to travel countywide to support concerts and events.
• The ability to operate individually and as part of a team.
• Flexibility to support service needs including occasional out of hours work (evening and weekends).

About Entrust

Entrust is a joint venture company between Capita and Staffordshire County Council and has supported educational establishments across England to improve outcomes since 2013. 'Excellence in education' is the heart of our business. Our passion is inspiring futures and improving outcomes for children, young people and adults. We work in partnership with schools, academy trusts and Local Authorities to provide specialist expertise, ensuring every child and young person;

• receives a good education;
• is in a safe and healthy environment;
• and is given expert guidance to realise their full potential.

We also work with clients across a range of other sectors including central

government, health, and the private sector. Our achievements are underpinned by our vision 'to inspire futures' by being Open, Ingenious, Collaborative and Effective. By building on our reputation for excellence and delivering what we promise, we want to help make every school in England a good school, ensuring every child and young person gets the education they deserve.

What's in it for you?

• A salary of £10,000 (prorated from a £25,000 full time salary)
• Flexible approach to working hours
• Prorated 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• A hybrid role, the option to work from home when workload allows
• company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com