Operations Associate

London, England, United Kingdom

1/8/2025

Department: Core Operations

Employment Type: Full Time

Location: Zinc - London

Reporting To: Sam Norman

Compensation: £30,000 / year

Description

What The Role Is 💼

You’ll be joining the Operations team and have a unique opportunity to gain invaluable experience from different commercial business areas directly from key leaders in the business in a scaling start-up.

This role will give you invaluable exposure to different core areas of a business where you’ll be able to collaborate on different projects with various departments; Sales and Customer Success, Product, Finance, and supporting our Operations Analysts to amplify the core Operational tasks.

Whilst we’ll be excited to meet folks with creative mindsets the key things we need are curiosity, drive, and prioritisation. You’ll need to roll up your sleeves and get stuck in, but anything you want to learn about start-up life, we’re happy to teach.📖

Key Responsibilities

Your first 3 months 👶

• Learn all about background checking and the Zinc platform
• Get to know the team, learn about how the office runs and takeover important culture-affirming tasks
• Supporting team leads to remove friction within their teams and processes
• Hands on work, invoicing customers and reconciling payments in spreadsheets and learning about tools and systems
• Gradually taking on operations admin so the business runs like clockwork
  
  

At 6 months 🧒

• Be a champion of speed and efficiency at Zinc
• Take ownership of problem-solving projects across the whole organisation
• Continually identify and solve bottlenecks in company processes
• Work with senior leadership across the company moving initiatives that will drive future growth of the company
  
  

After 1 year+ 🧑

• You will have had a generalist overview of almost every team in the business!
  
  

Skills, Knowledge and Expertise

You Have 🛠️

• Strong Problem-Solving Skills: You will need to solve problems effectively, which will help in removing friction and amplify the work of the team. 🤝
• Spreadsheets Knowledge: You will have to manage lots of spreadsheets in this role so will feel comfortable having used some form of spreadsheets. ⌨️
• Data-Driven Thinking: You will need to be able to be data-driven to work well & communicate cross functionally with function leads. 📈
• Tech Savvy: Happy working with technology, always seeking ways to automate processes and improve efficiency. You understand how to leverage tools like ChatGPT and AI-driven solutions effectively. 💻
  
  

You Are 🧩

• Speedy: You will have to take ownership of lots of time precious tasks and will need to be able to move fast. 🏃‍♂️
• Proactive: Proactive mindset with a knack for identifying and solving problems before they arise. 💪
• Collaborative: You will be working with cross-functional teams. 🤝
• Communicator: Exceptional communication skills, both verbal and written, with the ability to keep teams and senior stakeholders informed. 🗣️
  
  

Interview Process 🤩⚡️💎

⚖️ Throughout the interview process, you will be assessed directly inline with the requirements above.

• One-sided video interview with an introduction from Sam, Chief of Staff. (15 mins) (Please keep an eye out for this in your junk inbox)
• Phone call with Lauren, Talent Associate (5-10 minutes)
• Interview with Jaredd, Revenue Operations Analyst & Maggie, Customer Operations Analyst (30mins)
• Final In-person interview with Task with Sam, Jordie, Marketing Operations and Dave, Head of Partnerships (1 hour)
  
  

🤖 Important Notice: Our recruitment process does not involve AI-driven automated screening.

Benefits

What we offer 🍉

💸 Salary - £30,000

📍Hybrid, Old Street, LDN

We appreciate the value of in person connection with colleagues and flexible working for our employees. We operate a hybrid model with 2 days a week in office, Mondays and Thursdays.

• 24 days holiday + Bank Holidays + your birthday off 🎉
• £1200 annual benefits allowance (ThanksBen, from month 2)
• Early finish Fridays (16:00)
• Yearly company retreat
• Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
• Statutory pension with NEST (3% employer, 5% employee)
• Zinc shares, issued through the EMI Scheme
• Unlimited access to MoreHappi coaching
• Company socials, quarterly team socials Free Monday lunches
• Nursery workplace benefit scheme (Yellownest)
• Option to lease an electric car through Electric Car Scheme