Operations & Client Relations Executive

London, England, United Kingdom

1/6/2025

About The Team

Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

• Preparation of tours: generating bookings in Tourplan and requesting services to our suppliers
• Checking itineraries (feasibility & conformity with clients’ publication)
• Booking and planning all services according to the itinerary
• Administration of group bookings: handling amendments and cancellations, sending rooming lists
• Dealing with additional client wishes
• Distributing all necessary information to all partners so that tours run smoothly from start to finish
• Negotiating and renegotiating rates with suppliers such as hotels, tour guides, coach companies
• Issuing the correct documentation (i.e. vouchers, travel documents) on time
• Invoicing of clients and processing supplier invoices
• All aspects of margin protection/enhancement
• Providing 24-hour emergency assistance to customers
  
  

Your profile

What skills do I need?

• Good knowledge of our destinations, Great Britain and Ireland
• Fluency in English and German (reading, writing, speaking)
• Additional language skills would be a great advantage
• Strong written & spoken communication skills
• being IT literate with experience of Tourplan is desired
• Having a positive attitude & being an effective team player
• A good problem solver, detail-orientated & client focused
  
  

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