Operations Coordinator

Crewe, England, United Kingdom

12/16/2024

Role Overview

Operations Co-ordinator - Telematics Customer Service

Salary: £23,850 + bonus

Location: Arden Square, Crewe, CW1 6BD

Hours: Monday-Friday 08:30am-17:00pm

Heard of us?

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Purpose

The role of Operations Coordinator is really important to us. You will be responsible for handling and resolving Installation bookings and queries within SLAs and with focus on customer experience.

The successful candidate will be proactive, able to manage their workload efficiently and communicate effectively with installers, colleagues and customers to deliver key business metrics and excellent customer support.

We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm.

Your Responsibilities Day To Day Will Be…

• Handling customer calls/ emails relating to installation of Telematics devices in line with company SLAs and metrics.
• Managing service desk tickets raised by other business areas within SLAs.
• Liaising with 3rd party engineering teams to co-ordinate installation bookings.
• Liaising with customers to arrange and inform of implementation/ installation dates.
• Handling implementation queries from other departments.
• Updating customer account information on tickets and CRM to keep all parties informed.
• Notify management team of any issues/ risks to meeting SLAs.
• Email management from internal and external parties, ensuring responded to within SLAs.
• Resolution of customer/ engineer queries.
  
  
  

What do we expect of you?

• Excellent communication skills, with the ability to communicate proficiently both written and verbal
• Ability to develop relationships with team and wider business
• Organised
• Efficient
• Proactive and forward thinking
• Able to adapt and succeed in a fast paced, changing environment.
• The ability to manage time and work comfortably under pressure, to complete required tasks to required deadlines.
• Ability to work effectively as part of a team to meet both client and business needs.
• Experience in the use of Microsoft Office- Teams, Word, Excel etc.
  
  
  

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
  
  
  

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

Still curious?

If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background

We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

BDE / Sales / New Business / Telesales / Outbound Sales / Sales Advisor / Business Development / Account Manager / B2B

Department

Customer Service & Operations

Contract type

Permanent

Hours

Monday - Friday 08:30-17:00

Salary

£23,850 + bonus