Operations Manager (6 Month Fixed Term Contract)

The role

We are seeking a highly organised and efficient Operations Manager to join us on a 6-month fixed-term contract. You will report directly to the Head of Operations, working closely with the Heads of Departments of two fee earning departments. You will be responsible for ensuring the smooth running of operational processes and will be involved in a wide range of practice support, project management, and ad hoc operational tasks, ensuring efficiency and operational excellence in the delivery of services to our clients.

Role responsibility

Departmental Support:

• Act as the primary point of contact for operational queries and tasks within two fee-earning departments.
• Support the Heads of Department and Head of Operations with tasks, including tracking departmental and team performance.
• Assist in the development and implementation of department-specific processes and workflows.

Practice Support:

• Provide support in managing day-to-day operations, ensuring high standards of service delivery.
• Assist in improving operational efficiencies and contribute to the ongoing refinement of operational processes.
• Work with the departments and project teams on implementation of new software and processes.
• Coordinate functions that support the department in order to manage BAU processes.
• Assist with resource planning.
• Ensure the handover of data for leavers and joiners is planned and executed mitigating any risk.
• Stress test non-partner hire requests and create business cases.

Project Management:

• Contribute to, track, and report on departmental projects as directed by the Head of Operations.
• Support the planning, coordination, and execution of key initiatives within the departments, ensuring alignment with the firm’s strategic goals.
• Collaborate with cross-functional teams to ensure timely delivery of projects.

Business Development:

• Assist with pricing, fee estimates and ad hoc profitability analysis to be used in business development activity such as pitches.
• Provide required data to Business Development and sector leads to help substantiate approach and investment

Communication & Reporting:

• Regularly update the Head of Operations on the status of projects or departmental initiatives.
• Assist and support department wide communications, ensuring clear and effective communication between departments, senior leadership, and other stakeholders.
• Provide input to the preparation of agendas and slides for leadership meetings and department meetings.
• Maintain comprehensive documentation for all processes and projects.
• Oversee and quality check the production of the monthly Board report.

Continuous Improvement:

• Work with the team to identify areas for operational improvements and contribute to the continuous development of best practices across the firm.
• Implement solutions for streamlining processes and enhancing overall department performance as directed by the Head of Operations.

About you

Ideally you will be able to demonstrate;

• Proven experience in an operations management role, ideally within a law firm.
• Strong project and process management experience, with the ability to manage multiple priorities and deadlines.
• Excellent communication and interpersonal skills with the ability to build relationships across all levels of the firm.
• Strong data analysis skills and a keen eye for detail.
• Strong problem-solving skills, with the ability to think critically.
• Flexibility and adaptability, with a positive approach to handling change.
• Familiarity with legal practice management software and systems.