Operations Manager

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Job Description

A fantastic opportunity has arisen within our UKSS operation to lead and manage the Corporate Actions Operational Team. This specialist team is critical to the EQ's UKSS business, delivering both high-value and high-risk short term projects events such as IPO's, Rights Issues and Takeovers, and running a number regular BAU services supporting our Client's boardroom activities such as Buybacks and CRS reporting.

Leading a mixed team of Technical Managers, Task Specialists and a Team Leader, the Operations manager will ensure sufficient and appropriate resources are in place and the projects and services are controlled to a high, risk-mitigated standard. The Corporate Actions team works closely with other internal stakeholders across the business, as well as with corporate clients and their advisors, and the highest standards of delivery are paramount to providing the service our clients expect.

Business Functions:

+ The team manages and delivers over 200 bespoke and high-value project-based tasks a year, requiring detailed planning, risk-mitigations and controls, to meet planned SLAs and key deliverables over the project lifecycle.

+ The team manages and delivers over a dozen supporting services which have SLAs and key deliverables to be met on a day-to-day basis.

This Operations Manager role is contractually office-based at our Highdown House, Worthing location. Occasional Working-From-Home days are acceptable, and occasional days in non-local offices may also be required.

Core Duties/Responsibilities:

The successful candidate will be responsible for the following duties;

• Day to day management of the Corporate Actions team to deliver tasks and services in line with client requirements - planned key deliverables and SLAs.
• Direct and Indirect People management and leadership - 121s, Objectives, Holiday, Absence, Huddles, etc.
• Through Peakon, building and delivering on a colleague engagement plan to maintain and enhance colleague engagement
• Organising resources to manage task deliverables through forecasting and task modelling tools
• Ensure that the team are sufficiently trained / skilled to do their roles with is a high level of multi-skilling across the team to eliminate single points of failure
• Maintaining quality targets and service levels.
• Where applicable, adherence to ISO 9001:2015 quality assurance controls.
• Hold regular team briefings, and ensure consistent communication between team members and management
• Working within the Operational Budget allocated to you.

Skills, Capabilities and Attributes:

The successful candidate should possess / willing to develop the following skills and behaviour

• Previous experience of people management and running a team.
• A strong communicator able to engage with different stakeholders: managers, to colleagues, to direct reports / team, external parties.
• Good computer literacy.
• Strong organisational skills - WILO, prioritisation.
• Excellent attention to detail.
• Ability to engage and motivate staff to achieve the best performance from the team on a daily basis
• Ability to work well under pressure and remain focused on delivering an excellent service
• Risk-aware and procedure-driven mindset to ensure that activities are appropriately risk-assessed and mitigated, and appropriate procedures are in place and followed.
• A drive to deliver Continual Improvement for improving Customer Outcomes using Operational Excellence, ISO 9001:2015 and LEAN tools.
• Regulatory awareness.
  

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks