Operations Manager

Longtown, England, United Kingdom

12/5/2024

Ready to thrive in a dynamic new environment and become a key member of our pioneering team at this exciting new site location? This is your chance to make a significant impact, shape the future of our facility, and drive success from the ground up. Join us and be at the forefront of innovation, operational excellence, and a culture of continuous improvement as we build something truly exceptional together.

Your Role

In this exciting new role, you'll be directly reporting to the General Manager, taking the helm of the Defence Fulfilment Centre at our state-of-the-art Longtown facility. As the leader of this key operation, you'll be responsible for driving daily performance to ensure optimal budget management, efficiency, and service excellence, all while maintaining alignment with agreed KPIs. In addition to overseeing day-to-day operations, you'll play a crucial role in ensuring QSHE standards and legal compliance are met across the board. As this is a brand-new facility, you'll be at the forefront of shaping its initial setup, culture, and workforce approach. This is a unique opportunity to lead, coach, and develop a high-performing team, fostering a culture of business excellence and continuous improvement to enhance both operational efficiency and customer service standards. Your leadership will set the tone for the facility’s success and future growth

Your Responsibilities

• 80% of your time will be spent on site managing the day to day operations, but may be future opportunities for hybrid working arrangement
• Responsible for ensuring on time and in-full Service Delivery for the customer in accordance with agreed KPIs.
• The safe operation of Warehousing, Inbound and Outbound Distribution activities across the site, ensuring compliance with Health and Safety legislation.
• Manage Warehouse optimisation and stock maintenance activities.
• Continuously seek to optimise the cost-effectiveness, productivity and customer service levels of the Warehousing through planned and regular communication mechanisms and the proactive assessing of the operational requirements.
• Operational decisions involving the deployment of employees and resources in consultation with Business Stream Managers with an impact on warehouse costs, employee relations and customer service.
• Support General Manager to manage local trade union relationships ensuring all issues are properly dealt with or escalated as required.
• Manage relationships with other departments, to ensure efficient operations and communications are achieved.
  
  

Your Skills And Experiences

• Ideally (but not essential) operated within the Military/Defence and Commercial Sectors
• Extensive management experience of operating within a commercial warehouse operation
• Exposure to operating within a commercial environment sufficient to develop effective customer service and commercial understanding.
• Proven management and influencing skills, coupled with a customer focused attitude
• Ability to travel between KN site locations
  
  

Please be aware that by applying for this role, you are agreeing to participate in the employment screening process. This process will include criminal record checking and identity validation. This means that KN will ask successful applicants to provide certain information and documentation to enable these checks to be conducted.

Any appointment will then be strictly conditional upon, and subject to, the receipt of satisfactory results of these checks

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.