Operations Manager

At Reframe we’re wholly invested in delivering better outcomes from cancer for people and business, and we’re on the hunt for energetic, creative and enthusiastic people to join our wonderful team. Collectively, we’re passionate about reducing the ripple effect of cancer on individuals and their loved ones, and since 2012 we have been delivering proactive, individualised and ongoing support to people (over 1,300) affected by cancer, offering peace of mind to more than 1.7m people via customers such as Unum, Lime Health, Meta and Salesforce.

The opportunity

This is an exciting opportunity to play an integral part of the launch and delivery of Reframes new Cancer Screening Offer. Currently in testing and due to go live early in 2025. The Screening Operational Manager will be responsible for the end-to-end operational delivery of the Reframe Cancer Screening service including ordering of tests, delivery of results in line with CQC guidance, managing screening partners and liaising closely with the Clinical Support Team.

The role will play a vital role in ensuring the safe and smooth day to day operational running of the Screening service. Supporting the Head of Screening with internal operational processes, external partner management, data collection and reporting. This role involves working closely with cross-functional teams, including clinicians, digital and commercial to ensure that our screening products meet market and customer needs and regulatory requirements while achieving business goals.

Responsibilities and Accountabilities

1. Screening Operational Processes

· Oversee the operational process for the screening pathways.

· Ensure automation of all home screening test orders is operational and manage the workflows.

· Ensure all in-clinic tests are arranged with appropriate clinical team support.

· Ensure all results are recorded and reported according to workflows.

· Support the Clinical Support Team in ensuring abnormal results are delivered according to agreed workflows.

· Escalate any concerns with operational workflows to the Head of Screening.

2. Manage Screening Partner Relationships

· Act as a key point of contact between Reframe and our screening partners (laboratories and In-clinic scan partners).

· Oversight of day-to-day contract and operational issues related to external screening partners.

· Develop relationships to explore opportunities for further commercial partnerships

3. Reporting & Data Management

· Oversee tracking of data for internal and external use.

· Produce reports as required to evidence uptake, impact and effectiveness of the screening process.

· Suggesting system improvements for data management and implementation.

· Highlighting any risks in data management.

4. Research:

· Gather and analyse customer feedback, market research, content requirements and competitive analysis to inform product decisions and prioritise enhancements.

· Gather information on costings to inform product development e.g. set up costs and processes for training accreditation.

· Have knowledge of competitor products and services, understanding the broader health and wellbeing market.

· Research and share market trends and developments, competitor activity and partner feedback, to continuously improve and develop our services.

Experience, Skills and Personal Qualities

Essential

· Strong Project and operational management experience

· Data management experience

· Proficient in Microsoft office – excel/word

· Understands the needs of the internal or external customer.

· Ability to establish relationships and maintain contacts with people from a variety of backgrounds.

· Organisational and problem-solving capabilities.

· Strong verbal communication skills

· Confident and influential communicator at all levels

· Confident in person and remote working

Preferred

· Healthcare, cancer screening knowledge or experience.

· Customer insight experience qualitative and quantitative

About You

· Detail-oriented and organised.

· Adaptable and open to change.

· Customer-focused and dedicated to delivering value.

· A team player with excellent interpersonal skills

· A strong sense of ownership and accountabilit