Operations Manager - ECS

London, England, United Kingdom

12/17/2024

To support and drive the embedded operations business with a focus area on excellence in operations management & client engagement. The individual will ensure the delivery of commercial, administrative and world class operational support and competence. This is a regional role with a focus on the UK and Europe.

Operational Management

• To lead on the management of UK and European clients and engagement of business development to grow the embedded consulting practice across the region
• To assist in day-to-day management of embedded consultants and client requirements across EMEA
• Support other Operations Managers with the management of all engagement tasks throughout EMEA and globally as required
• Maintaining and expanding client relationship though collaborating with regional colleagues and clients to identify needs and opportunities to ensure delivery of high-quality work
• Identify and advise on opportunities to improve operations management processes and implementation
• To assist in the implementation of local content strategy for the region
• Promote the link between service lines and embedded consultants to ensure effective lines of communication
• Ensure that embedded consultants are effectively supported by Control Risks
• Responsible for resource management including selection, recruitment, training, contracting and deployment of consultants
• Operational management of consultants in accordance with client requirements, Control Risks policies and appropriate international standards
• Commercial management of embedded consultancy engagements, including scoping and writing high quality proposals
• Maximising revenue and profitability of tasks/embedded consultancy engagements
• Proactively build and maintain solid relationships with decision makers and/or senior managers across the business, seeking out opportunities for collaboration
  
  
  

Requirements

Essential

• Good commercial experience in a risk consultancy business
• Keen interest in regional affairs
• Developed project management and commercial skills
• Experience in successfully managing client relationships
• Experience in managing people
• Highly developed communications skills - written and verbal
• Developed IT skills (Microsoft Office)
  
  
  

Preferred

• Degree qualification
• Security/Risks consulting qualification preferred
  
  
  

Solutions focussed

• Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider teams
• Reviews and looks for efficiencies in ways of working
• Constantly seeks innovative ways to improve the services we offer to our clients
• Is prepared to make decisions and effectively implement those decisions
• Translate decisions into effective actions and implements these
• Acts decisively and makes difficult decisions
• Implements plans to ensure objectives are achieved or exceeded; focuses on delivery
• Shows and encourages a determination to achieve high standards
  
  
  

Client centric

• Uses own and wider knowledge and contributes to others to enable and make sound judgements that impact the client and team
• Anticipates client needs and addresses these
• Provides the best possible services to clients, ensuring the client is at the heart of everything we do
  
  
  

One Firm

• Builds strong relationships thought common goals, individual contribution and support in times of need
• Considers the regional and global implications of what we do in our own areas of responsibility or team/department
  
  
  

Commercial acumen

• Understands how and where own activities and projects contribute to the financial success of organisation; understands and acts upon the financial factors that influence the business
  
  
  

Personal effectiveness

• Operates effectively and with resilience in changing or ambiguous situations, contributes to changing environments, and actively assists those around them to adapt
• Communicates clearly and concisely using language appropriate to audience
• Displays sensitivity to develop constructive relationships with others
• Plans and organises workload of own and others and suggests priorities as necessary
  
  
  

Benefits

Control Risks offers a competitive benefits package