Operations Manager (One Fen Court)

London, England, United Kingdom

12/16/2024

The role

You’ll have experience in harnessing a great team ethos. Leadership qualities will be essential, and you’ll bring energy and enthusiasm into everything you do.

The drive to constantly review and improve the standards and be willing to go the extra mile is what you’ll love to do and the day-to-day operational management of the estate means you’ll be busy!

Responsible for managing the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, primarily focussed on soft services and fabric works within a single complex building.

Event management for The Garden at 120 and Reception space.

You will be working with an experienced General Manager, Technical Manager and Administrator in a beautiful estate office. No basement offices for the site team here!

Responsibilities

• Assist in the preparation of service charge budgets and provide strategy on how your departments will develop.
• Ensure all project works are completed within any service charge year
• Provide excellent customer service to internal and external customer base
• Manage site-based staff, creating a great working atmosphere ensuring all people related policies and procedures are followed
• Maintain regular and effective day to day communication with clients and tenants
• Undertake regular building inspections, and initiate/progress required works
• Develop and deliver all stakeholder ESG related strategies and projects
• Monitor, audit and inspect works conducted/service provided by suppliers
• Measure and report your supplier performance against agreed SLAs
• Manage suppliers to ensure effective, safe and compliant delivery of all soft services.
• Check and approve expenditure against service charge budgets
• Work effectively with a range of specialist consultants to deliver agreed outcomes
• Procure goods and services, following procedures and policies
• Ensure compliance with all current statutory legislation in respect of health and safety and the environment
• Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
• Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards and work with sustainability team
• Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
• Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations and communications with stakeholders
  
  

Person specification

Qualifications/Key Skills

• Membership or Associate Membership of IWFM or RICS
• National General Certificate in Occupational Safety and Health - accredited by NEBOSH
  
  

Experience

• Previous experience in a similar role
• Understanding of commercial leases and the landlord and tenant relationship
• Good understanding of service charge budgets and accounting principles
• Leading in-house and supplier staff teams creating a great place to work
• Management of supplier relationships
• Good health and safety and environmental knowledge
• Excellent English language skills – both written and spoken
• IT literate – MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Websters, Tramps) at a level to undertake the role satisfactorily
• Experience of management within a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m
  
  

We are proud to offer award-winning benefits to support and reward our employees:

• Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
  
  

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.