Operations Process Monitoring & Control Manager

Greater London, England, United Kingdom

11/26/2024

Job Title

Operations Process Monitoring & Control Manager

Job Description

So who are we?

Hello, we’re IG Group. No, not Instagram – we’re a leading FinTech who provides trading services to clients across 18 countries!

LEADING THE FIELD THINKING BIGGER

We’re a global FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.

We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.

Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands with people all over the world. We work in cross-functional teams, focused on delivering at pace to improve the experience of traders on our platforms. Join us for an exciting future and let’s innovate together!

Your role in the Team

We are seeking an experienced leader to deliver initiatives that optimise and govern critical operations monitoring and analysis across the organisation.

In this key position, you will implement a proactive framework to drive operational excellence across our organisation. Your role will involve consolidating fragmented processes and establishing clear ownership and accountability to mitigate the risk of unauthorised changes and errors. You will monitor processes against established KPIs and SLAs while ensuring alignment with regulatory requirements. A critical aspect of your responsibilities will be maintaining robust audit trails throughout our operations through the documentation of workflows and operating procedures.

This role combines analytical skills with stakeholder management to ensure processes are efficient, controlled, and aligned with group objectives.

The position offers a unique opportunity to shape a critical new team within our organisation. Your work will significantly impact our operational efficiency, risk mitigation, and regulatory compliance, positioning you as a key driver of change and improvement in our business practices.

Key Responsibilities

Consolidation and Framework Development

• Conduct a comprehensive review to identify areas where operational monitoring processes are fragmented across teams and departments.
• Develop and implement a cohesive strategy to unify operations monitoring and management under a single, streamlined structure.
• Create and maintain a "golden source" for all operational data, ensuring data integrity and consistency across the organisation.
• Design and implement a robust, proactive control framework that encompasses all aspects of operations monitoring, analysis, and governance.
  
  

Control Framework Implementation

• Develop and oversee implementation of preventative and detective controls to mitigate operational and conduct risks, with a particular focus on preventing unauthorised changes to critical business settings, parameters, and processes.
• Establish clear protocols and approval processes for any changes to monitoring, ensuring proper authorisation and documentation.
• Partner with compliance to stay abreast of regulatory requirements across all relevant authorities and ensure full compliance in all practices.
• Lead initiatives to proactively adapt our processes and systems to upcoming regulatory changes, minimising compliance, and operational risks.
  
  

Process Improvement and Reporting

• Continuously evaluate existing operational monitoring processes, identifying areas for improvement and efficiency gains.
• Develop and maintain comprehensive documentation for all relevant processes, policies, and frameworks, ensuring clarity and accessibility for all stakeholders.
• Design and implement robust audit trails for all operational activities, enabling easy tracking and review of all changes and approvals.
• Oversee the development of data analysis and reporting mechanisms to track the commercial impact of operational changes and process improvements.
• Implement and refine cost-benefit analysis processes for operational initiatives, ensuring optimal business outcomes.
  
  

Leadership and Stakeholder Management

• Chair and manage relevant committees, ensuring effective decision-making and governance.
• Foster collaboration and clear communication between previously siloed teams, including front office, back office, commercial and support functions.
• Work closely with senior leadership across various departments to ensure alignment and buy-in for new processes and frameworks.
• Provide regular, comprehensive updates and reports to executive management on the status of operational monitoring, regulatory adherence, and progress on consolidation efforts.
• Build and lead a high-performing team dedicated to operations monitoring excellence, fostering a culture of continuous improvement.
  
  

What You’ll Need For This Role

• Educational background in Finance, Economics, Business Administration, or a related field. Equivalent practical experience will also be considered.
• Approximately 6 years of experience in financial services, including around 4 years in a senior role managing complex, cross-functional process improvements. We value diverse career paths and recognize that skills can be acquired through various experiences.
• Comprehensive understanding of financial markets, trading operations, and regulatory requirements related to operations monitoring and best execution across multiple jurisdictions.
• Demonstrated success in developing and implementing control frameworks, process improvements, and change management initiatives in a financial services environment.
• Experience in consolidating fragmented processes and implementing systematic approaches to financial operations.
• Strong analytical and problem-solving skills, with the ability to translate complex data insights into actionable strategies and clear communications.
• Proven leadership and team management skills, with the ability to influence and collaborate effectively across multiple departments and levels of seniority.
• Excellent communication skills, both written and verbal, with the ability to explain complex concepts to diverse audiences.
  
  

Personal Attributes

• Proactive and self-motivated, with a strong drive to transform reactive processes into proactive systems and a passion for operational excellence.
• Strategic thinker with the capacity to see the bigger picture.
• Adaptable and resilient, comfortable leading significant organisational and process changes.
• Strong ethical standards and unwavering commitment to regulatory compliance and data integrity.
• High attention to detail, particularly in matters of documentation, audit trails, and systematic process design.
• Ability to drive consensus among diverse stakeholders, balancing multiple priorities and interests.
  
  

This position offers significant growth potential for the right candidate who can effectively tackle the challenge of transforming our operations monitoring and governance approach.

Who we’re looking for?

Role

While there are many profiles of people who work at IG – across all roles, we’re looking for a few common traits:

• You are curious about our product and the technology that sits behind it;
• You care about our clients, and you are hungry to improve their user experience;
• You are impatient about driving change and willing to deliver at pace;
• You are not afraid of the complexity of financial regulation and want to learn & grow your expertise; and
• You are a creative problem solver capable of innovating and thinking big.
  
  

We don’t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, join us in raising the bar for our customers and across the trading industry.

The perks

It really is more than a job. We’ll recognize your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.

• Competitive salary
• Flexible Benefits Package on top of your salary (12%)
• Private medical cover for you and your family
• Life insurance
• Contribution to gym memberships
• 25 Days holiday, with 1 additional day off to celebrate your Birthday & 2 additional days off a year for voluntary work (28 in total
• The option to buy or sell holiday days.
• Unlimited access to the LinkedIn Learning Platform
• A comprehensive global and local onboarding process
• Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with an annual budget for organising events & projects that foster an open, diverse and inclusive culture
• Option to participate and create ESG initiatives based on IG Brighter Future Fund
• Enhanced primary (maternity), secondary (paternity), and shared parental pay and leave, as well as a range of support and benefits for parents
  
  

How You’ll Work

We follow a hybrid working model; we reckon it’s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection.

Plus, you’ll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

Ask our employees what their favorite thing is about working at IG, and you’ll hear an echo of

‘our culture’! That’s because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business.

That’s why we welcome people from various walks of life; and anyone who wants to help us realize our vision and strategy by delivering at pace and championing the client in everything we do.

About

We also think hard about our ways of working as a company. At IG Group, we’ve set out five target behaviours that we expect everyone to strive to achieve in all that we do:

• Lead & Inspire: Leading teams in a way that drives trust, alignment, and enthusiasm;
• Think Big: We focus on the problems that most move the needle of commercial outcomes;
• Champion the client: We always keep the client's needs front of mind and deliver as much value for them in all that we do;
• Deliver at pace: We work to ensure nothing stands in the way of fast delivery of sustainable growth for our business; and
• Raise the bar: We raise the bar by taking ownership of outcomes and being accountable for making things better all across IG.
  
  

Apply now

Number of openings

1