Operations Team Lead

Manchester, England, United Kingdom

1/7/2025

RealityMine has been a pioneer in delivering data-driven insights to the media and market research industries for over a decade. Our ViA platform provides unique and actionable data solutions to top brands and partners worldwide, empowering them to make informed, strategic decisions. We are looking for a candidate to join the Engineering team to manage the IT and Development Services Team. You will be responsible for the scheduling and coordination of release rollouts of our data capture (SaaS) products as well as for internal IT services. You will also manage maintenance schedules, renewals and so on to ensure that we are able to meet our SLA and security requirements.

🚀T he Role:

Located in Stretford, Trafford Park and comprises of Hybrid working.

You will need to coordinate with multiple teams to ensure the smooth rollout of our application services to our customers, managing bespoke deployments and requirements.

You will be responsible for the management of the rest of the operations team staff and work directly with the Tech Leads and Team Leads of the development teams. The operations team are also empowered to feed changes directly back to the applications they are deploying, to ensure the best possible customer experience.

Internally, the majority of systems are SaaS based with a limited number of cloud-based traditional servers and applications. This team is wholly responsible for the internal systems and IT facilities.

The data capture systems run a combination of off the shelf tools and custom applications for the purpose of online activity monitoring and analysis. These are used to provide our customers with insights into the online behaviour of opted-in market research participants.

RealityMine has an out of hours on-call team (additional compensation is made) that you may be asked to join after a suitable settling in period.

RealityMine employs modern development practices in our workflow, using Git alongside CI/CD, unit testing and open-source coding standards. There are lots of opportunities to work in other areas or technologies and expand your knowledge.

🔑K ey Responsibilities:

Day to day management of Operations tasks, including but not limited to

Rollouts of our application service

Patches/Security Updates

Maintenance

Licence/software contract, certificate and hardware renewals

Mentoring and performance management of the operations team staff

Ensuring incidents are handled within our SLA terms

Managing support and maintenance cycles for customers and staff

Coordination of changes with affected teams and customers

Working closely with the development teams

• Adhering to company policies and procedures with respect to security, quality, and health and safety.
  
  

💡About You:

Here’s what we’re looking for:

High level of self-organisation

Management of diverse staff

Ability to deal with changing requirements & priorities

The ability to solve problems and find out or source information.

Good communication skills

Preferred:

Experience in SaaS service management

Experience in IT Operations management

Strong understanding of information security, ISO 27001, and other processes and policies

Atlassian development management tools (Jira, Confluence, Bitbucket)

Technology experience in Linux, web development (PHP, JavaScript), infrastructure automation, AWS.

Benefits

Work in a market leading technology company that helps research and marketing professionals achieve unique insights into the mobile and digital lives of consumers.

At RealityMine we do everything we can to support our people so that they can be themselves and realise their potential. We love people who are hungry for learning and achievement!

25 days paid holiday plus bank holidays

Purchase/sale of up to 5 leave days pa – after 2 years’ service

Life insurance

Workplace pension with employer contribution

Performance based bonus scheme

Informal dress code

Cycle to work scheme

Branded company merchandise

New company laptop

One to one learning and development coaching sessions

Support and budget available for training programmes

‘Giving back’ to charities

Manchester Office

A dynamic and friendly office in Trafford Park, with free parking and secure bike shed

Variety of working environments - standing desks, soft seating, desks

Seasonal office events

RealityHive social events

Free breakfast, fruit, tea, coffee, juice, snacks, etc

Manchester office - daily visit from local restaurant ‘Green Fork’ for lunch and snack purchase

Vending machines

On site showers

Hybrid working

Work from home and in the office

Working from home equipment provided I.e. desk, screen and chair

RealityMine Colleague £100 pa to spend on additional working from home items

Office days- lunch provided for team meetings, collaborations and business needs

Flexibility offered on start and end times depending on personal circumstance

Regular virtual meetings (team and company) – via telephone and video

Birthday and seasonal gifts sent to your home

Monthly fun competitions with prizes

Virtual quizzes and daily celebrations

If you’re an Operations Team Lead professional excited to work on impactful projects and shape the future of data insights, we’d love to hear from you.

Please email your CV with the heading ‘Operations Team Lead’ to recruitment@realitymine.com