Oracle Fusion SaaS Support Engineer

Reading, England, United Kingdom

12/3/2024

Job Description

Scope:

• Reports to the UK Government Cloud Support Manage
• Works as a Support Engineer in a UK Team
• You will be expected to work additional out of hours, providing on-call support during evenings, weekends and public holidays on a rota system.
  
  
  

Pre requisites:

Excellent Knowledge of one of the following:

• Oracle ERP Advanced Collections + Oracle ERP Recievables / Oracle Fusion Cloud Advanced Collections + Oracle Fusion Cloud Advanced Recievables
• Previous experience of working in an ERP Helpdesk environment
• UK Government Security Clearance (or willingness and eligibility to be successfully security cleared) (NSC/Security Clearance required or ability to be security cleared)
• UK National / British Citizen – candidate must hold a UK Passport.
• UK National and resident in the UK for the past 5 years
• BA Honours/Science Degree
  
  
  

Career Level - IC3

Responsibilities

Responsibilities include:

• Managing customer service requests and being the single point of contact.
• Work on service requests by providing support, analysis, troubleshooting and collaboration with other Oracle Teams
• Analyse information about the user’s issue and determines the best way to resolve their problem.
• Provide phone support, performing problem recognition, research, resolution in a SaaS Environment or escalating issues to (Cloud Operations, Global Customer Support or Development)
• Records and maintains accurate information within Service Request System (MOS)
• Interfaces directly with customers to ensure their issues are resolved and a superior customer experience is provided
• Coordinating, working with and following up on work performed by global teams
  
  
  

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer