Partner Integration Specialist (Techical Project Manager)

We are looking for a skilled and customer-focused Partner Integration Specialist to join our team. This role bridges the gap between our technical team and our partners, ensuring a seamless integration experience for partners integrating their systems with our identity and authentication services. The ideal candidate possesses strong communication skills, a solid understanding of technical systems, and a passion for delivering excellent partner experiences.

Key Responsibilities:

- Act as the primary point of contact for partners during their integration process.

- Collaborate closely with partners to understand their requirements and guide them through integrating their systems with our services.

- Provide technical support to partners by troubleshooting issues, answering questions, and resolving problems.

- Share sample code, technical documentation, and best practices to facilitate smooth integrations.

- Work with the development team to address and resolve bugs or system issues reported by partners.

- Advocate for partners by sharing feedback with the team to continuously improve integration processes and the partner experience.

- Collaborate with internal stakeholders to ensure alignment between product functionality and partner needs.

- Maintain and update technical documentation and resources to streamline partner onboarding.

- Monitor the status of partner integrations and ensure timely resolutions to any roadblocks.

Required Skills and Experience:

- Strong communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.

- Basic technical knowledge, including APIs, authentication protocols, and identity services.

- Familiarity with tools and services related to authentication and authorization (e.g., OAuth, Auth0).

- Proven ability to troubleshoot and debug technical issues.

- Excellent problem-solving skills and a proactive attitude.

- Strong organizational skills and attention to detail to manage multiple partner relationships effectively.

Preferred Qualifications:

- Experience working with external partners or clients in a technical capacity.

- Familiarity with programming languages such as Java or Node.js to assist with code examples.

- Understanding of cloud services, particularly AWS.

- A customer-first mindset, with a passion for creating exceptional partner experiences.

- Ability to thrive in a fast-paced, collaborative environment.

- This position offers the opportunity to work on impactful projects, collaborate with talented teams and external partners, and play a crucial role in ensuring successful integrations with our cutting-edge services.

Some of the benefits you’ll enjoy working with us:

• The chance to join an organization with triple-digit growth that is changing the paradigm on how software products are built.
• The opportunity to form part of an amazing, multicultural community of tech experts.
• A highly competitive compensation package.
• Medical insurance.

Come and join our #ParserCommunity.

https://parserdigital.com/