Payments Specialist

London, England, United Kingdom

12/6/2024

🌍 UK, Hybrid

⭐️ Our Perks

Values-driven culture – we’re really proud of our culture.

• Personalised Learning and Development Budget
• Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can
• 25 Holiday Days + your local bank holidays
• 1 Birthday day – it only happens once a year!
• 3 So Giving Days - spend these days giving back to your chosen cause
• Religious Celebrations Leave
• Mental Healthcare – Sessions with Unmind
• Enhanced Family Leave
  
  

So Energy

Who we are

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We want to do the best we can for our customers, each other, and our planet, so we’ve created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable
  
  

The Role

Payments Specialist at SO ENERGY

Reporting into the Payments Technical Team Leader, we are looking for someone with a self driven and can do attitude. You will engage with customers, many facing financial challenges, with the goal of helping them resolve outstanding balances while delivering high-quality service. You’ll develop a broad skill set, gaining insight into the energy industry, customer billing, and performing administrative tasks to support team efficiency.

We are looking for candidates with a solid background in customer-facing payments, credit control, or accounts receivable. Proficiency in relevant systems, understanding of dunning processes, and professional communication skills via email and phone are highly valued. Experience with billing and tariff structures is also beneficial.

What you’ll be getting up to:

• Manage a ticketing system for overdue payment cases ensuring they are resolved within SLA
• Learn and understand the key processes of other operational teams as needed to support team and business objectives.
• Be the point of contact for Debt Collection Agencies or third party partners and own end-to-end resolution of raised queries
• Proactively identify issues and problems before they arise and resolve, or escalate them, to avoid a negative impact on our customers
• Collaborate within the Payments and Collections team to ensure success whilst adhering to SLAs
• Work with the Payments Technical team leader and Senior to assist with Department initiatives and improvements where required
• Actively engage with your line manager to constantly suggest improvements in working processes and practices
• Reviewing and issuing refunds to customers whilst ensuring complete accuracy in line with company policies and guidance
  
  

This role will be a great fit if:

• You excel both independently and as part of a team.
• You have strong analytical skills and a keen interest in learning new processes.
• You are skilled at prioritising tasks and adapting to changing departmental demands.
• You possess excellent communication skills.
• You have a record of meeting personal targets and KPIs.
  
  

Desirable:

• Proficient in Microsoft Office.
• Familiar with credit referencing processes
• Knowledgeable and experienced in the domestic energy market
• Understanding of UK insolvency processes.
• Experienced in debt collection practices.
• Skilled in handling customer complaints
• Experience using Junifer or similar CRM
  
  

Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.

So, if this role excites you, don’t let our role description hold you back, get applying!

Want to tailor your application?

Hiring Process

⚙️Competency based interview with Payments Team Leaders

💡Competency based interview with Payments Manager

Support – If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

Our Values

We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues

Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.

Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.

Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers

Caring - We care about the work we are doing, our customers and our colleagues

Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.

Diversity, Equity, Inclusion & Belonging

At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.