Policy Associate (Consumer Policy)

Policy Associate (Consumer Policy)

We are looking to recruit a number of experienced policy professionals to support our policy development - including Policy Project Lead, Policy Manager and Policy Associate. This advert relates to the Policy Associate role, visit the SRA jobs page if you would like to find out more about the other roles to decide which one may be most suited to your skills and interest.

These policy roles, part of our new Consumer Policy and Engagement Directorate, will support work in evolving and high-profile areas of work, including around empowering consumers, complaints handling, and high-volume consumer claims.

The Policy Associate role
The Policy Associate is a senior role which carries substantial responsibilities and opportunities to influence the policy direction of the SRA.

An important part of this role will be to raise the profile of consumer policy within the SRA - and the SRA's profile within the consumer policy space. Internally, you will be working closely with colleagues to make sure that the impact on the consumer is considered in our policy development and our actions as regulator. Externally, you will be engaging and building strong relationships with stakeholders to develop a deep understanding of consumers of legal services.

You will make an informed contribution to a range of policy and research projects across consumer and regulatory policy. You will be involved in the development, as well as delivery and implementation, helping the SRA to deliver effective policies that protect consumers of legal services and promote the rule of law.

You will plan, organise and manage work streams within complex and high stakes policy development projects. You will also apply robust project management techniques.

You will be expected to become an expert on policy issues you may not be familiar with and will be responsible for carrying out rigorous analysis to create innovative policy solutions to complex problems. As part of the role, you will be engaging with stakeholders both internally and externally, including at executive level. You will have a clear understanding of the range of available regulatory tools, the importance of an evidence base and the values of equality, diversity and inclusion to deliver effective policy outcomes.

As well as delivering policy projects in a more traditional sense, we are increasingly delivering our agenda through piloting, collaborating, partnering and influencing. You will be expected to help identify and deliver different ways of us achieving our aims.

What's in it for you

• Contribute and make an impact to the delivery of our Corporate Strategy, including on new and fast-moving policy areas like high-volume consumer claims
• Develop and build influential relationships with external stakeholders whilst representing the SRA
• Work in an environment that values equality, diversity and inclusion

What we are looking for

• A strong influencer who communicates confidently, clearly and concisely to all levels of stakeholders
• An ability to understand complex policy issues and be able to apply analysis and use judgement to develop practical solutions
• Excellent drafting skills producing high quality work in a range of formats for a range of audiences. In particular producing well-argued and well-evidenced papers for executive and Board level stakeholders that will be published externally
• Experience of policy development, including in complex policy areas, and understanding the range of regulatory and research tools and technology to achieve desired outcomes
• Strong interpersonal skills with the ability to work constructively with colleagues of all levels, establishing influential relationships
• Experience in consumer policy would be desirable

Useful and additional information

There is a full role profile attached to the bottom of this advert on our website.

We welcome applicants who may be looking to achieve a balance between their personal and professional life. We are open to considering this role on a part time basis, working 3 days a week at the minimum. If you have any questions that aren't in this advert or on our website, please contact us via

This is a hybrid role. You will work at least two days in the office, and from home for the rest of the week. This role can be based from either of our Birmingham, Cardiff, or London offices. You may be required to travel between our offices as well as to other sites for meetings with stakeholders or attendance at specific events.

The salary offer for this role is £45,404 to £47,541 depending on experience for Birmingham and Cardiff based and £49,945 - £52,295 for London based.

To apply

Please click 'apply' to complete the online application form and upload a CV and cover letter, addressing how you meet the requirements outlined in this advert and the attached role profile.

Closing date for applications is 13 January at 09:00.

Interviews are expected to take place from week commencing 27 January.