PreSales Consultant

Presales Support 

At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers, and organizations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. We invite you to turn your passion into a rewarding career with us!

The Role:

An introductory Presales role designed to expose the successful candidate to the technical aspects of enterprise technology.

In this role, you will provide essential administrative support within the Presales team and work closely with internal sales and product teams. Using vendor configurators, you will be required to build solution bill of materials to customer specifications.

Key skills for this role include delivering excellent customer service, working to deadlines, and the ability to build relationships and engage with people confidently over the phone.

Your Day-to-Day Responsibilities Will Include:

• Providing accurate responses to customer requests within SLA
• Qualifying customer requests and ensuring all required information is provided
• Becoming a trusted advisor to partners while collaborating with vendors and internal sales & product teams
• Managing configuration tools and processes
• Interpreting customer specifications and business needs
• Holding and maintaining relevant technical certifications
• Influencing partner & customer evaluation criteria and decision-making
• Maintaining knowledge of competitors to strategically position the company's products and services
• Working closely with sales & business development teams, reporting activity back to management and contributing to business strategy where possible
• Supporting the Sales team in areas such as pricing, tools, and training
• Developing best practices for fulfilling non-standard deals
• Managing Zendesk workflow
• Troubleshooting, resolving issues, and managing the escalation process
• Liaising with the bid desk to ensure process and communication are maintained

Is this the role for you?

If you are a problem solver, critical thinker, and have a passion for technology, this role could be a great fit for you.

• Experience in an administrative role (ideally)
• Excellent organizational skills
• Strong communication skills, both written and verbal
• Ability to work independently and take initiative
• Positive attitude and ability to work well within a team
• Good knowledge of Word, Excel, and email packages
• Ability to learn quickly and approach tasks in a methodical and logical manner

What’s in It for You?

This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.

• Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it’s funded apprenticeships, work-based studies, or professional qualifications, we’ve got you covered.

• Generous Benefits Package: Enjoy 25 days of holiday, employee referral bonuses, perks and discounts
• Wellbeing Support: Access to Westcoast Wellbeing services including mental health counseling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.
• Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.

What’s Next?If you’re ready to join a company that values its people and rewards success, click apply to start the quick application process (5-6 mins).

Please note: Due to the high volume of applications, we may not be able to provide individual feedback for every candidate. If you don’t hear from us within 14 working days, we’ve moved forward with other applicants for this role, but we encourage you to explore future opportunities with us.