Pricing Vice President

London, England, United Kingdom

7/21/2023

We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

The Global VP Pricing will lead pricing and packaging strategy efforts globally for Trustpilot. This senior leadership role will involve frequent collaboration with the executive team on high-impact initiatives and efforts. The qualified candidate will be entrepreneurial with a solid commercial background who enjoys growing revenues. You are a strategic thinker, ideally with a background in strategy coupled with operational experience.

What You’ll Be Doing

Foundational

• Lead global and regional monetization initiatives to maximize revenue and customer value
• Apply a variety of pricing frameworks and strategies to solve business problems and identify opportunities
• Build, develop, and motivate a team committed to pricing strategy, analysis, and execution
• Own ARPU for specific customer cohorts
• Create clear strategic priorities for the business and align resources accordingly. Ensure that decisions are made in a timely manner leveraging data and insights and holding the teams accountable for delivery
• Ensure pricing and packaging performance is effectively captured and tracked through data mining and analysis across all segments and regularly communicated
• Develop clear and concise executive-level communications. Communicate recommendations to senior management, other executive, functional, or regional staff, and management in a clear, concise, and impactful way
• Ensure that the way that Trustpilot charges is fair/transparent and compliant and in line with core Trustpilot values and in particular ‘Integrity’ and ‘Trust’

Transformational

• Collaborate with product management, sales, and marketing teams to design and package products and services that solve customer problems and deliver value
• Identify gaps in internal knowledge, capability and processes and deliver scalable best-in-class price and proposition management and capability
• Communicate findings to management to influence business decisions and driving through business change and strategy
• Drive experimentation and testing of pricing strategies to continuously optimize pricing and revenue

Collaboration

• Coordinate with global and regional peers to gain buy-in and deliver effectively
• Establish agreed standards for measuring the effectiveness of pricing tests with the finance and analytics teams
• Work closely with product marketing to ensure willingness to pay for data and insight is aligned with internal customer segmentation

Who You Are

• Proven experience delivering measurable impact to the P&L
• Combination of strategy and operational excellence
• Experience and exposure to pricing management within SaaS, Software, dual-sided platforms and freemium models
• Familiarity with pricing quantitative research techniques (eg, conjoint, Van Westendorp, Max Diff)
• Exemplary analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
• Flexible, intellectually curious, creative thinker with the ability to define business tradeoffs, generate creative solutions and manage uncertainty
• High interpersonal skills with presence and the ability to clearly communicate compelling messages to senior and executive management, clients, peers, and team members
• Great management skills with experience developing and building a high-performing team, including recruiting and retaining talent and developing team members
• Ability to structure and manage complex cross-enterprise projects and processes with multiple stakeholders
• Ability to work with limited direction, usually within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations to senior and executive management while supporting syndication with stakeholders across the organization

What's In It For You

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Free breakfast and lunch in the office on Tuesdays and Wednesdays along with extra treats throughout the month — think ice cream carts, chocolate fountains and cocktail/mocktail bars, to name a few
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense.

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.