Principal Product Owner

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a Principal Product Owner there’s never been a better time to join.

The Principal Product Owner is responsible for the successful definition, development, and delivery of digital products and solutions within various channels, including retail, e-commerce, and alternative digital channels (such as Away From Home).

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Principal Product Owner is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll:

• Own strategic roadmap leadership and manage the product backlog for digital products, ensuring it is well defined, prioritised, and aligned with the product roadmap and business objectives
• Work closely with development teams to ensure that product features are developed to specification and delivered on time
• Engage and influence with key stakeholders, including sales, marketing, operations, and external partners, to gather requirements and feedback
• Lead our consumer-centric product strategy by being a advocate for consumer-first principals and working with our data analysts and consumer insights team to validate the impact of product initiatives.
• Work collaboratively with UX/UI designers, engineers, quality assurance, and other stakeholders to define and implement new features.
• Champion governance processes that promote consistency and transparency across product initiatives.

Who you are

It’s your unique ingredients we’re interested in:

• Strong understanding of digital product lifecycle management, including ideation, development, launch, and continuous improvement.
• Knowledge of both B2B and B2C digital offerings, including ecommerce platforms, retail technology, and alternative sales channels
• In-depth understanding of Agile methodologies, including Scrum and Kanban, with the ability to create user stories, prioritize backlogs, and lead sprints
• Ability to effectively manage a product backlog, prioritize based on business value, and
• align it with overall strategic goals
• Ability to engage with stakeholders to gather requirements, validate features, and ensure alignment with business objectives

Location – London – Hybrid