Process Specialist - Brokerage Transformation & Change
Company
Location
Tadworth, England, United Kingdom
Posted At
1/7/2025
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Description
About The Opportunity
Job Type: Permanent
Application Deadline: 24 January 2025
Title Process Specialist - Brokerage Transformation & Change
Department Brokerage Operations Hub
Location Kingswood, Surrey or Gurgaon
Reports To Process Lead Transformation & Change
Level 4
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Brokerage Transformation & Change team and feel like you’re part of something bigger.
About Your Team
Brokerage Operations, as part of the Brokerage Hub, is responsible for asset servicing and administration of Brokerage holdings on Fidelity’s Retail Investment Platform. Functional responsibilities are split into five areas: 1) Trade Operations for trade & settlement; 2) Corporate Actions for corporate events and dividends; 3) Stock Deposits for the transfer of certificated holdings, 4) Stock Plan Services (SPS) for related activities and processing; and 5) Controls for oversight of regulatory reporting and other controls across the team.
Within the Hub and working alongside these teams, is the Brokerage Transformation & Change Team who sit within the wider Change area in GPI&A Operations. This area is responsible for the delivery of our Change agenda within GPI&A and work closely with colleagues across Operations, Technology, Business Change, Product and Propositions to support initiatives including small and large projects, system upgrades / patches / fixes and performing functional / regression testing.
About Your Role
This role covers a wide range of responsibilities including working within the project scrums for all relevant Technology, Intelligent Automation and Business Process Improvement projects, the completion of testing, SME input and feedback for your areas of responsibility inside and outside of the scrums, decision making with regards to the change and escalation & reporting to the Process Ownership layer and Senior Management.
This challenging and hands on role would suit an individual looking for a role that is varied, no two days are the same whilst gaining experience across GPI&A Operations, PTSS and Technology. It is expected that the successful individuals would go on to build a career within Operations and Fidelity.
Key Responsibilities & Qualities
To support projects / enhancements / process improvements & regulatory changes. There also will be opportunity for individuals to demonstrate their ability and take a lead role on initiatives. Some current and future initiatives include: -
SPS (Stock Plan Services) journeys
IPO & Placings
Product backlog monitoring and handling
To gather requirements & create scripts, execute testing in various environments, raising and resolving defects (which can include FIL, Bravura and WBS issues).
Work closely with teams including Brokerage Hub, Retail Operations, PTSS, Technology & Stockbroking Product to ensure smooth delivery of changes promoted into production and the oversight of Continuous Improvement and Operational Excellence Forums within the Brokerage Hub
Ensuring appropriate escalation of issues to management e.g. those that have regulatory/reputational/financial risk
Capable of working in a virtual environment and manage their own workload, able to prioritise and organise accordingly
A strong team player with a can-do attitude reflected through a pro-active approach and demonstrated by problem resolution and task management.
Close attention to detail, including reviewing test scripts and evidence as well as providing sign off for Brokerage related changes. (e.g. ability to recognise erroneous data within analysis and finding gaps in solution designs)
Excellent expectation management with internal and external stakeholders
An enquiring mind with a willingness to learn, challenge status quo and a desire and satisfaction for completing tasks
Strong communication skills, an ability to create and present options in professional, clear and concise fashion to aid stakeholder engagement, and enable effective decision making.
Take ownership of issues and ensure they are resolved being flexible and adaptable, responding rapidly to a changing agenda
Comfortable in presenting to senior stakeholders in large forums (e.g. Brokerage Bi-Weekly Meeting & Monthly Change Forums.)
Perform well under pressure and able to multi-task.
Not afraid of speaking up and questioning project decisions to ensure the right outcome is achieved for both FIL and its customers.
About You
Experience within an Operations or Customer Service background ideally with Change experience.
Brokerage knowledge is preferred (or ability to learn quickly).
Experience of creating test scripts and performing regression/project testing, e.g. Sonata Upgrades or Project related testing.
Understanding of change and testing processes (scrums/JIRA/confluence).
Able to prioritise and organise effectively
Communicator – effective written and verbal skills, with excellent attention to detail
Decision maker –problem solving, and solution orientated
Excellent numeracy and literacy skills
The ability to question internal processes and encourage improvement
Support for BAU teams during contingency situations.
Proficient in the use of Sonata, Excel, PowerPoint Visio, Confluence, and JIRA.
IOC exams would be encouraged if these were not already completed
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
As an international financial services organisation, we are in-scope of international regulations in the way that we carry out our work. This position is involved in work that is regulated by the FCA and/or the PRA and their Individual Conduct Rules (COCON) apply to it, along with any other regulation. We provide training on COCON and how it affects our employees. More information about COCON can be found in the Employment Handbook.
Job Type: Permanent
Application Deadline: 24 January 2025
Title Process Specialist - Brokerage Transformation & Change
Department Brokerage Operations Hub
Location Kingswood, Surrey or Gurgaon
Reports To Process Lead Transformation & Change
Level 4
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Brokerage Transformation & Change team and feel like you’re part of something bigger.
About Your Team
Brokerage Operations, as part of the Brokerage Hub, is responsible for asset servicing and administration of Brokerage holdings on Fidelity’s Retail Investment Platform. Functional responsibilities are split into five areas: 1) Trade Operations for trade & settlement; 2) Corporate Actions for corporate events and dividends; 3) Stock Deposits for the transfer of certificated holdings, 4) Stock Plan Services (SPS) for related activities and processing; and 5) Controls for oversight of regulatory reporting and other controls across the team.
Within the Hub and working alongside these teams, is the Brokerage Transformation & Change Team who sit within the wider Change area in GPI&A Operations. This area is responsible for the delivery of our Change agenda within GPI&A and work closely with colleagues across Operations, Technology, Business Change, Product and Propositions to support initiatives including small and large projects, system upgrades / patches / fixes and performing functional / regression testing.
About Your Role
This role covers a wide range of responsibilities including working within the project scrums for all relevant Technology, Intelligent Automation and Business Process Improvement projects, the completion of testing, SME input and feedback for your areas of responsibility inside and outside of the scrums, decision making with regards to the change and escalation & reporting to the Process Ownership layer and Senior Management.
This challenging and hands on role would suit an individual looking for a role that is varied, no two days are the same whilst gaining experience across GPI&A Operations, PTSS and Technology. It is expected that the successful individuals would go on to build a career within Operations and Fidelity.
Key Responsibilities & Qualities
To support projects / enhancements / process improvements & regulatory changes. There also will be opportunity for individuals to demonstrate their ability and take a lead role on initiatives. Some current and future initiatives include: -
SPS (Stock Plan Services) journeys
IPO & Placings
Product backlog monitoring and handling
To gather requirements & create scripts, execute testing in various environments, raising and resolving defects (which can include FIL, Bravura and WBS issues).
Work closely with teams including Brokerage Hub, Retail Operations, PTSS, Technology & Stockbroking Product to ensure smooth delivery of changes promoted into production and the oversight of Continuous Improvement and Operational Excellence Forums within the Brokerage Hub
Ensuring appropriate escalation of issues to management e.g. those that have regulatory/reputational/financial risk
Capable of working in a virtual environment and manage their own workload, able to prioritise and organise accordingly
A strong team player with a can-do attitude reflected through a pro-active approach and demonstrated by problem resolution and task management.
Close attention to detail, including reviewing test scripts and evidence as well as providing sign off for Brokerage related changes. (e.g. ability to recognise erroneous data within analysis and finding gaps in solution designs)
Excellent expectation management with internal and external stakeholders
An enquiring mind with a willingness to learn, challenge status quo and a desire and satisfaction for completing tasks
Strong communication skills, an ability to create and present options in professional, clear and concise fashion to aid stakeholder engagement, and enable effective decision making.
Take ownership of issues and ensure they are resolved being flexible and adaptable, responding rapidly to a changing agenda
Comfortable in presenting to senior stakeholders in large forums (e.g. Brokerage Bi-Weekly Meeting & Monthly Change Forums.)
Perform well under pressure and able to multi-task.
Not afraid of speaking up and questioning project decisions to ensure the right outcome is achieved for both FIL and its customers.
About You
Experience within an Operations or Customer Service background ideally with Change experience.
Brokerage knowledge is preferred (or ability to learn quickly).
Experience of creating test scripts and performing regression/project testing, e.g. Sonata Upgrades or Project related testing.
Understanding of change and testing processes (scrums/JIRA/confluence).
Able to prioritise and organise effectively
Communicator – effective written and verbal skills, with excellent attention to detail
Decision maker –problem solving, and solution orientated
Excellent numeracy and literacy skills
The ability to question internal processes and encourage improvement
Support for BAU teams during contingency situations.
Proficient in the use of Sonata, Excel, PowerPoint Visio, Confluence, and JIRA.
IOC exams would be encouraged if these were not already completed
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
As an international financial services organisation, we are in-scope of international regulations in the way that we carry out our work. This position is involved in work that is regulated by the FCA and/or the PRA and their Individual Conduct Rules (COCON) apply to it, along with any other regulation. We provide training on COCON and how it affects our employees. More information about COCON can be found in the Employment Handbook.
Advertise with us.
Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
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