Product Category Manager

Job Title: Product Category Manager

Locations: London, Madrid, Barcelona, Berlin, Oslo or Stockholm

About Gelato

Gelato has created the world’s largest global network for on-demand production of custom products – from t-shirts and mugs to books and wall art. We empower a new generation of ecommerce entrepreneurs to share their creativity worldwide while embracing local, sustainable production. By producing locally and perfectly matching supply with demand, we eliminate waste and reduce carbon emissions.

At Gelato, we don’t own production facilities – we build the software that connects them. With over 140 production partners in 32 countries, our network can deliver custom products to five billion people in just 72 hours. It’s smarter, faster, and greener.

With GelatoConnect, our SaaS platform, we’re driving innovation in print production. GelatoConnect simplifies operations for print producers by automating procurement, workflows, and logistics into one seamless system. By boosting efficiency and cutting costs, it helps businesses scale to meet market demands. With GelatoConnect, we’re reshaping the print industry to be more efficient, sustainable, and profitable.

What You'll Do:

At Gelato, we stand at the crossroads of powerful trends: the rise of the creator economy, the optimization of global supply chains, the rapid expansion of e-commerce, and the imperative for sustainability. Our mission is to empower creators, businesses, and brands to efficiently scale their ideas globally while minimizing environmental impact.

As a Product Category Manager, you will play a pivotal role in driving the strategy and success of one of our key product categories. At Gelato, the Product Category Manager is a key role, acting as the CEO of your category. You will take full ownership of its performance, requiring exceptional collaboration and influencing skills to work closely with Marketing, Sales, Customer Service, Tech, and Network Management teams. This is your chance to lead in a dynamic, fast-paced environment, combining deep product expertise with a passion for delivering exceptional customer experiences.

• Define and execute strategy: Develop and implement the roadmap for your product category in collaboration with key stakeholders. Your success will directly impact Gelato’s growth and market leadership.
• Own the P&L: Take full responsibility for the financial performance of your category, ensuring budgets are met and margins optimized.
• Know the market: Stay ahead by understanding customer needs, market trends, and competitors, ensuring Gelato's offerings remain world-class.
• Drive innovation: Research and develop new products, collaborating with R&D, Operations, Marketing, and Finance teams to bring ideas to life.
• Optimize production: Partner with suppliers and manufacturers to refine workflows and processes, enhancing quality and operational excellence.
• Collaborate and align: Foster strong partnerships with cross-functional teams, including Marketing, Sales, Customer Service, Tech, and Network Management, ensuring seamless execution of category initiatives.
• Deliver excellence: Measure and enhance key performance metrics like revenue growth, customer adoption, delivery speed, and product availability.

KPIs You'll Impact:

• Revenue growth and Gross profit margins
• Product availability and local fulfillment rates
• Delivery speed and customer feedback
• Conversion rates and operational efficiency

Who You Are:

• Experienced and Strategic: You have 5+ years of experience in category management at a leading e-commerce company or marketplace, such as Amazon, Zalando, or similar, where you successfully scaled initiatives.
• Curious and Forward-Thinking: You’re eager to learn and innovate, with a passion for leveraging technology and AI to drive efficiency and growth.
• High-Level Thinker, Detail-Oriented Doer: You excel in crafting business strategies and executing them meticulously, with the ability to deep dive into details when necessary.
• Project Management Pro: You have a proven track record of managing cross-functional projects, adhering to timelines, and ensuring flawless execution.
• Influential Collaborator: You can drive cross-functional initiatives and influence stakeholders at all levels to achieve your category goals.
• Resilient and Adaptable: You thrive in a fast-paced, ambiguous environment and embrace challenges with stamina, resilience, and grit.
• Humble and Curious: You combine confidence in your expertise with an open, curious mindset, continuously striving to learn and improve.

What it’s like to work at Gelato

We are a customer-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it much more sustainable. Everyone who joins our team must feel genuinely intrigued and motivated by our mission. We expect a lot. We are a driven team with big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique and we live by our values, so it's worth learning more about our culture and how we work before presenting your application.

At Gelato, we pride ourselves on our global presence with 14 offices worldwide, fostering a dynamic and diverse work environment. Rooted in a culture that values collaboration, creativity, and camaraderie, we actively cultivate a company culture that thrives on shared experiences. We encourage team members to embrace this culture by working from our inspiring office spaces at least three days a week, allowing for meaningful connections and collective growth.