Quality Assurance Analyst

Warrington, England, United Kingdom

12/16/2024

Role Details

"Salary - £31918

Work Type - Hybrid

Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP

Role Type - Permanent

Employment Type - Full Time

Working Hours - 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution."

Job Purpose

Join our Quality Assurance team in an exciting role focused on delivering exceptional service across all of United Utilities (UU). This position involves managing UU’s electronic QA system on a daily basis, collaborating with operational teams, and providing both technical and administrative support to implement new, revised, and updated QA processes and drive business improvements.

While the primary emphasis will be on Water Treatment, Catchment, and Network procedures, the role will also contribute to the development of QA initiatives across UU.

Job Accountabilities

• Responsible for the day to day maintenance of UU’s electronic QA system, including the full range of QA documentation, including Standard Operating Procedures, site specific QA and documentation, etc. ensuring that this is available to the relevant teams within UU.
• Producing a variety of standard and adhoc QA reports using Excel/ SharePoint, and interpreting data quality.
• To develop and improve Water Network business processes and document current procedure. Identify risks, improvement opportunities and seek resolution with business leads.
• Working with internal and external teams within UU to deliver new, revised and updated QA documentation, procedures and business improvement documentation, providing technical and administrative support to operational staff related to the maintenance and production of QA and business improvement documentation.
• Support the development phase of new and existing QA procedures and business improvement documentation by sharing knowledge across UU.
• Operating within a small QA team with varying technical challenges, but no budget control or direct reports.
• Assisting the Senior QA Analyst and QA Manager on all aspects of UU’s Quality Assurance system.
• Communication with teams across UU.
  
  

Knowledge And Skills

You will have a solid understanding of relevant regulations and standards, along with a basic familiarity with ISO 9001 and 14001. Proficiency in IT and written communication is essential, along with experience using SharePoint for document management and page creation.

You'll be a great communicator, able to influence people at all levels across the business. You'll have a methodical and accurate way of working, always keeping data integrity at the top of your priorities.

Additional Information

Experience in water treatment, network operations, process mapping, and facilitating process workshops is preferred.

Additionally, we expect you to stay current with relevant legislation, standards, and technical practices.

Benefits

We believe in empowering you to achieve your aspirations and dreams, both in your work and in your life. To help you achieve your goals, we offer a variety of voluntary benefits that you can select according to your needs and preferences.

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes
  
  

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.