Quality Assurance Coordinator

Oxford, England, United Kingdom

12/5/2024

What’s the Opportunity

You will join us at an exciting time where we look to build on a decade of rapid growth and investment by elevating our quality standards and ensuring a high level of compliance across the business. This is an ideal opportunity to put the skills you have developed over several years into action, assisting with day-to-day activities and managing areas of the Quality Management System independently.

What you need to do to be effective in this role

You will be an approachable and proactive team player, with an organised and efficient approach to projects and a

keen eye for detail, you will play a vital role in promoting quality throughout the business.

Role and Responsibilities

• Coordinate Ridge’s comprehensive Quality Management System aligned with ISO 9001
• Maintain Quality Assurance (QA) policies, procedures and guidelines to support Ridge’s commitment to quality excellence
• Coordinate external audits with certification bodies, including BSI and Achilles
• Collaborate with internal teams to identify and address quality related issues and ensure effective corrective and preventative actions are taken
• Manage the process for internal QA audits, preparing the audit programme and updating on a quarterly basis
• Coordinate a team of internal auditors, providing guidance and training when required to upskill where possible
• Undertake internal QA audits
• File and analyse internal audit results, ensuring corrective action requests are implemented and closed out effectively
• Support the preparation of quality management reviews with senior management
• Prepare and update intranet pages and QA content
• Prepare and issue communications relevant to the QMS where necessary
• Support a culture of continuous improvement across the whole of Ridge
• Act as a central point of contact for quality assurance and general compliance queries
• Assist with developing and managing a comprehensive Customer Care process
• Prepare resources to enable Ridge to undertake Customer Care Interviews
• Analyse results from Customer Care interviews addressing opportunities for improvement and training accordingly
  
  

The skills and experience you need to have for this role

• QA Auditor qualification desirable
• Proven experience working within Quality Assurance which will be discussed at interview
• Working knowledge of ISO 9001, ISO 14001 and ISO 45001
• Strong analytical skills.
• Excellent interpersonal and communication skills.
• Problem solver; able to demonstrate initiative and judgement.
• Ability to work effectively as part of a team.