Quality Officer

Birmingham, England, United Kingdom

12/13/2024

About The Role

The Role

You will be central to the successful implementation and certification of Gateley to the ISO 9001 and 27001 accreditations. Working initially with our external consultants and our Quality Officer, you will help to establish the management systems for both and work with stakeholders within our internal teams to prepare for stage 1 and 2 external certification audits.

Thereafter the role will evolve into ensuring on going management and co-ordination activities are completed, primarily for ISO 27001 with support for ISO 9001, and the required reactive and proactive improvements are made to successfully retain both certifications.

The Team

As providers of professional services, it is fundamental that we behave in such a way that our clients and the public trust us. Our compliance with the law, regulations, industry guidance and best practice underpins this and is therefore critical.

The responsibility for risk management and compliance in our business is shared by everyone, but we don’t expect our people to manage this alone. We have a dedicated risk and compliance team to support our people and provide guidance on risk and compliance related matters.

The Person

Develop an understanding of Gateley’s certifications for ISO 27001 and 9001:

• To Manage, maintain, and monitor our ISO 27001 certification whilst providing support to the Quality Officer for ISO 9001 as required.
• Maintain the defined ISO documentation repository by reviewing and updating ISO 27001 documentation, including procedure documents, policies and supporting records and logs.
• Ensure timely submission of reports by internal auditors and any actions are closed out, report status of audits and actions to senior management.
• Help raise staff awareness of the ISO Standards, including training for new starters.
• Organise and run Management Steering Committee meetings.
• Ensure preparation and completion of routine internal audits with business stakeholders.
• Ensure preparation for and attend annual external ISO audits.
• Provide guidance and support to other departments and stakeholders on ISO certification compliance matters.
• Process and respond to supplier management activities for clients such as ISO 27001 security compliance questionnaires.
  
  
  

Risk Management coordination:

• Coordinate the efficient administration of the Gateley ISO27001 Risk Management Framework and associated documents to support ongoing risk reviews and mitigation planning.
• Engage in ISO27001 risk management processes, including risk identification, assessment, mitigation, and monitoring to ensure regulatory compliance and safeguard company assets.
• Work with risk owners to update the risk registers, incident logs and associated records.
• Provide ad hoc administration duties to support ISO certification, compliance, and risk management.
  
  
  

Quality Assurance:

• Encourage and promote high standard of administration.
• Consider and implement process improvement where possible within the scope of role.
  
  
  

Essential:

• Basic understanding of ISO certifications, specifically ISO 27001.
• An outstanding eye for detail with a drive to provide exceptional administration support.
• Strong communication skills to ensure colleagues meet set deadlines.
• Capability to multitask, prioritise and manage own workload.
• Experience of planning and chairing meetings
• Ability to work independently and collaboratively with cross-functional teams.
• High levels of professionalism.
• Able to work well under pressure.
• Able to pick up new skills and knowledge quickly.
• Competent working with Microsoft Office applications.
• Administrative experience.
  
  
  

Desirable/Beneficial:

• Educated to a Degree level or equivalent.
• Experience of implementing and managing ISO management systems, specifically ISO 27001 and 9001.
  
  
  

About Us

The benefits

With support, coaching and feedback from some of the most engaging colleagues around our great development and progression opportunities will reward your commitment and loyalty. We offer a competitive remuneration package where you'll be rewarded for your individual performance with an opportunity to receive an annual bonus.

In addition, we have a wide range of learning and development opportunities via our Learn platform to develop new skills and progress your career. Our My Flex comprehensive rewards package includes options covering annual leave (and the benefit of purchasing extra days), cycle to work, critical illness benefit, employee assistance programme, group personal pension, health care, season ticket loan and many more benefits (grade dependent). Finally, with Perks At Work/Home you can select a host of retail benefits that suit your needs alongside a Community Online Academy, free courses for all from fitness to coding to languages to hip hop dance.

We are Gateley

We are forward thinking and straight talking, our approach is to find solutions to the problems that our clients face. Gateley is a legal and professional services group, we are a group of formidable experts in all areas of law and business. Passionate problem solvers, we get our kicks from finding the right answers and getting our legal and business clients where they need to be. We support more than 5,700 active clients, ranging from FTSE 100 companies to private individuals, in the UK and beyond. Being part of Gateley is not just about the expertise that you bring; it's about attitude too.

The 'Gateley Story' is the story of our people and our culture. It is what has got us to where we are today as a successful business and it's the driving force behind the Gateley Team Spirit and the values that have shaped it. We have a set of shared internal values that capture what the Gateley Team Spirit is and this includes five elements that bind us all together as one Gateley: Ambitious for Success, Forward Thinking, Room to Breathe, Trusted to Do and Working Together. Every year across the group, we recognise members of our team that have gone and above and beyond and have lived these shared values. They are recognised at our annual Gateley Team Spirit awards.

Diversity, inclusion and well being

Diversity, inclusion and well-being is an important part of Gateley's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture.

We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.

We are proud to have been recognised by The Law Society as gold standard for our Diversity and Inclusion Charter and to be Stonewall Diversity Champions.

Additional Information

If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.