Reception & Facilities Assistant

Reception & Facilities Assistant 

Asia House is an independent think tank and advisory service. We work with companies and governments in Asia, 

the Middle East and Europe, facilitating high-level dialogue, providing business and market intelligence, and driving 

commercial outcomes. 

Situated in a Georgian townhouse in central London, Asia House’s also runs a thriving Venue Hire business. The 

Grade II listed building, which includes three grand Fine Rooms, Library, and a museum-standard gallery, is made 

available to clients for functions ranging from conferences to receptions. 

Role description

Asia House is looking for an experienced Reception & Facilities Assistant. This is a public-facing role, meeting and 

greeting people in a professional and friendly manner. You will be interacting with high-profile guests, and need to 

be well organised, self-motivated and confident individual. This role will also support the maintenance and facilities 

of the building, ensuring rooms are set and turned around for upcoming events, and flagging any issues you see 

around the venue. The Reception and Facilities Assistant needs to be prepared to work flexible hours as the role will 

include morning, evening and weekend work as required. 

Key responsibilities 

• Welcoming people in a professional and friendly manner; ensuring highest level of care at all times
• Handle incoming calls, emails, and enquiries professionally and promptly, redirecting them to the appropriate departments or individuals.
• Serve as key point of contact for internal and external inquiries related to facilities and reception.
• Ensure reception and all public areas are well maintained and kept presentable at all times.
• Work with the Events team to ensure smooth running of events, including set up/take down of event spaces as required. 
• Dealing with credit card/other payments; liaising with the Finance team on incoming payments. 
• Maintain a strong focus on security and safety, including monitoring access to the building and reporting any issues. 
• General support to the Events team and other administrative duties as required.

Skills & Experience 

• Previous front of house experience essential 
• Experience supporting busy teams with varied work objectives
• Excellent customer service 
• Excellent interpersonal and communication skills, with a friendly and professional demeanour
• Ability to handle a fast-paced environment and work under pressure
• A self-starter and team player

Contract type: Full-time, permanent (subject to a six-month probation period)

Salary / package: Competitive, commensurate with experience.

Location: London 

Applicants should send a cover letter, CV and salary expectations to recruitment@asiahouse.co.uk by COP 

on 6 January 2025.