Receptionist
Company
Location
Sheffield, England, United Kingdom
Posted At
1/14/2025
Advertise with us.
Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
Description
Job Summary
The role of the GP receptionist is varied and exciting. The ideal candidates will relish the challenge of working in general practice, communicating with patients and clinicians alike and working within our friendly and close-knit team.
This role will be based at Sothall Medical Centre.
We Have The Following Hours Available:
Monday, Tuesday and Friday all day (8 hours per day between 8.00am 6.30am on a weekly rota basis),
Thursday Afternoon (4 hours between 1.30pm 6.30pm on a weekly rota basis)
Rotas are given 4 weeks in advance.
interview date of Monday, Feb 24 2025
Main duties of the job
We would love to meet someone with experience of working in a customer/patient focused environment and invite applications from candidates with no previous experience of General Practice.
In exchange we can offer a competitive rate of pay, 25 days holiday per year plus bank holidays (pro rata for part time), access to join the NHS Pension Scheme, Medicash Health Scheme, plus training and development.
About Us
PCS Group Practice is a busy group of doctors surgery covering 9 sites in Sheffield, caring for over 50,000 patients.
If you would like to know more, please contact Keeley Goodall
keeley.goodall@nhs.net , Informal visits are encouraged.
Applications are via NHS jobs
You are encouraged to apply as soon as you are able as the vacancy maybe closed early, if a suitable number of applicants are received.
Date posted
10 January 2025
Pay scheme
Other
Salary
£22,369.34 a year This is the FTE
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A3466-25-0002
Job locations
Primary Care Sheffield Ltd
28 Kenwood Park Road
Sheffield
S7 1NF
Sothall Medical Centre
24 Eckington Road
Beighton
Sheffield
S20 1HQ
Job Description
Job responsibilities
Principal Duties
Operating the administrative functions of the practices telephone booking systems.
Deal with incoming telephone calls and act upon each appropriately i.e. offer and book an appropriate appointment, refer for further clinical advice.
Front of house, welcome role, meeting and greeting patients coming into the practice.
Work as a member of the reception team, providing all aspects of reception duties including taking and recording messages, booking of appointments for patients and answering telephone enquiries.
Process new patient registrations and temporary registrations.
Respond appropriately to verbal complaints and refer any unresolved issues to management when necessary.
Use appropriate methods to communicate effectively within a team.
Carry out a variety of clerical duties as and when required i.e. scanning, filing, faxing and photocopying.
Chaperone for a clinician if requested.
Open post received on site(s) and deal with it appropriately, scanning into the clinical system where required.
Record episodes from incoming items of post and log correctly.
Provide administrative support for data quality.
To assist with the daily production of prescriptions, nomads & repeat dispensing.
To assist the support manager and other practice staff with the induction of any new or temporary receptionist staff.
Act upon Doctors requests to follow up patients i.e. liaise with other agencies, secondary care, patients, families and carers on the practices behalf.
Take and record messages for clinical staff e.g. home visits and further medical advice.
Shared responsibility for reception, waiting room and consultation rooms upkeep and tidiness including leaflets and posters.
Reporting of faults, equipment breakdown or failure, building maintenance to the support manager. Process and acknowledge receipt of monies from patients, as required.
Be aware of Health & Safety policies and procedures and report any occurrences of incidents to management, using the incident reporting procedure.
Opening and securing of premises as required.
Other
To be responsible for continuing personal development
To have an annual appraisal with line manager.
Service Development
Assist in development of practice policies and procedures.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information Relating To Patients, Carers, Colleagues, Other Healthcare Workers Or The Business Of The Practice May Only Be Divulged To Authorised Persons In Accordance With The Practice Policies And Procedures Relating To Confidentiality And The Protection Of Personal And Sensitive Data Health & Safety The Post-holder Will Implement And Lead On The Full Range Of Promotion And Management Of Their Own And Others Health, Safety And Security As Defined In The Practice Health & Safety Policy, The Practice Health & Safety Manual, And The Practice Infection Control Policy And Published Procedures. This Will Include (but Will Not Be Limited To):
Ensure job-holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
Maintain an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business
Making effective use of training to update knowledge and skills, and initiate and manage the training of others
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial/corrective action where needed
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other senior managers
Undertaking periodic infection control training (annually)
Routine management of own team/team areas, and maintenance of workspace standards
Demonstrate Due Regard For Safeguarding And Promoting The Welfare Of Children. Equality And Diversity. The Post-holder Will Support The Equality, Diversity And Rights Of Patients, Carers And Colleagues, To Include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development
The Post-holder Will Participate In Any Training Programme Implemented By The Practice As Part Of This Employment, Such Training To Include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources General
The main duties and responsibilities shown above are not exhaustive but should merely be regarded as a guide. The post-holder will be expected to conduct any reasonable activities according to the service needs at that time. These will be subject to periodic review and may be amended to meet the challenging needs of the service. The post-holder will be expected to participate in this process and the organisation would aim to reach agreement to changes.
Job Description Job Responsibilities
Principal Duties
Operating the administrative functions of the practices telephone booking systems.
Deal with incoming telephone calls and act upon each appropriately i.e. offer and book an appropriate appointment, refer for further clinical advice.
Front of house, welcome role, meeting and greeting patients coming into the practice.
Work as a member of the reception team, providing all aspects of reception duties including taking and recording messages, booking of appointments for patients and answering telephone enquiries.
Process new patient registrations and temporary registrations.
Respond appropriately to verbal complaints and refer any unresolved issues to management when necessary.
Use appropriate methods to communicate effectively within a team.
Carry out a variety of clerical duties as and when required i.e. scanning, filing, faxing and photocopying.
Chaperone for a clinician if requested.
Open post received on site(s) and deal with it appropriately, scanning into the clinical system where required.
Record episodes from incoming items of post and log correctly.
Provide administrative support for data quality.
To assist with the daily production of prescriptions, nomads & repeat dispensing.
To assist the support manager and other practice staff with the induction of any new or temporary receptionist staff.
Act upon Doctors requests to follow up patients i.e. liaise with other agencies, secondary care, patients, families and carers on the practices behalf.
Take and record messages for clinical staff e.g. home visits and further medical advice.
Shared responsibility for reception, waiting room and consultation rooms upkeep and tidiness including leaflets and posters.
Reporting of faults, equipment breakdown or failure, building maintenance to the support manager. Process and acknowledge receipt of monies from patients, as required.
Be aware of Health & Safety policies and procedures and report any occurrences of incidents to management, using the incident reporting procedure.
Opening and securing of premises as required.
The Post-holder Will Participate In Any Training Programme Implemented By The Practice As Part Of This Employment, Such Training To Include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources General
The main duties and responsibilities shown above are not exhaustive but should merely be regarded as a guide. The post-holder will be expected to conduct any reasonable activities according to the service needs at that time. These will be subject to periodic review and may be amended to meet the challenging needs of the service. The post-holder will be expected to participate in this process and the organisation would aim to reach agreement to changes.
Person Specification
Qualifications Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Primary Care Sheffield
Address
Primary Care Sheffield Ltd
28 Kenwood Park Road
Sheffield
S7 1NF
Employer's website
http://www.primarycaresheffield.org.uk/ (Opens in a new tab)
The role of the GP receptionist is varied and exciting. The ideal candidates will relish the challenge of working in general practice, communicating with patients and clinicians alike and working within our friendly and close-knit team.
This role will be based at Sothall Medical Centre.
We Have The Following Hours Available:
Monday, Tuesday and Friday all day (8 hours per day between 8.00am 6.30am on a weekly rota basis),
Thursday Afternoon (4 hours between 1.30pm 6.30pm on a weekly rota basis)
Rotas are given 4 weeks in advance.
interview date of Monday, Feb 24 2025
Main duties of the job
We would love to meet someone with experience of working in a customer/patient focused environment and invite applications from candidates with no previous experience of General Practice.
In exchange we can offer a competitive rate of pay, 25 days holiday per year plus bank holidays (pro rata for part time), access to join the NHS Pension Scheme, Medicash Health Scheme, plus training and development.
About Us
PCS Group Practice is a busy group of doctors surgery covering 9 sites in Sheffield, caring for over 50,000 patients.
If you would like to know more, please contact Keeley Goodall
keeley.goodall@nhs.net , Informal visits are encouraged.
Applications are via NHS jobs
You are encouraged to apply as soon as you are able as the vacancy maybe closed early, if a suitable number of applicants are received.
Date posted
10 January 2025
Pay scheme
Other
Salary
£22,369.34 a year This is the FTE
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A3466-25-0002
Job locations
Primary Care Sheffield Ltd
28 Kenwood Park Road
Sheffield
S7 1NF
Sothall Medical Centre
24 Eckington Road
Beighton
Sheffield
S20 1HQ
Job Description
Job responsibilities
Principal Duties
Operating the administrative functions of the practices telephone booking systems.
Deal with incoming telephone calls and act upon each appropriately i.e. offer and book an appropriate appointment, refer for further clinical advice.
Front of house, welcome role, meeting and greeting patients coming into the practice.
Work as a member of the reception team, providing all aspects of reception duties including taking and recording messages, booking of appointments for patients and answering telephone enquiries.
Process new patient registrations and temporary registrations.
Respond appropriately to verbal complaints and refer any unresolved issues to management when necessary.
Use appropriate methods to communicate effectively within a team.
Carry out a variety of clerical duties as and when required i.e. scanning, filing, faxing and photocopying.
Chaperone for a clinician if requested.
Open post received on site(s) and deal with it appropriately, scanning into the clinical system where required.
Record episodes from incoming items of post and log correctly.
Provide administrative support for data quality.
To assist with the daily production of prescriptions, nomads & repeat dispensing.
To assist the support manager and other practice staff with the induction of any new or temporary receptionist staff.
Act upon Doctors requests to follow up patients i.e. liaise with other agencies, secondary care, patients, families and carers on the practices behalf.
Take and record messages for clinical staff e.g. home visits and further medical advice.
Shared responsibility for reception, waiting room and consultation rooms upkeep and tidiness including leaflets and posters.
Reporting of faults, equipment breakdown or failure, building maintenance to the support manager. Process and acknowledge receipt of monies from patients, as required.
Be aware of Health & Safety policies and procedures and report any occurrences of incidents to management, using the incident reporting procedure.
Opening and securing of premises as required.
Other
To be responsible for continuing personal development
To have an annual appraisal with line manager.
Service Development
Assist in development of practice policies and procedures.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information Relating To Patients, Carers, Colleagues, Other Healthcare Workers Or The Business Of The Practice May Only Be Divulged To Authorised Persons In Accordance With The Practice Policies And Procedures Relating To Confidentiality And The Protection Of Personal And Sensitive Data Health & Safety The Post-holder Will Implement And Lead On The Full Range Of Promotion And Management Of Their Own And Others Health, Safety And Security As Defined In The Practice Health & Safety Policy, The Practice Health & Safety Manual, And The Practice Infection Control Policy And Published Procedures. This Will Include (but Will Not Be Limited To):
Ensure job-holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
Maintain an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business
Making effective use of training to update knowledge and skills, and initiate and manage the training of others
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial/corrective action where needed
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other senior managers
Undertaking periodic infection control training (annually)
Routine management of own team/team areas, and maintenance of workspace standards
Demonstrate Due Regard For Safeguarding And Promoting The Welfare Of Children. Equality And Diversity. The Post-holder Will Support The Equality, Diversity And Rights Of Patients, Carers And Colleagues, To Include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development
The Post-holder Will Participate In Any Training Programme Implemented By The Practice As Part Of This Employment, Such Training To Include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources General
The main duties and responsibilities shown above are not exhaustive but should merely be regarded as a guide. The post-holder will be expected to conduct any reasonable activities according to the service needs at that time. These will be subject to periodic review and may be amended to meet the challenging needs of the service. The post-holder will be expected to participate in this process and the organisation would aim to reach agreement to changes.
Job Description Job Responsibilities
Principal Duties
Operating the administrative functions of the practices telephone booking systems.
Deal with incoming telephone calls and act upon each appropriately i.e. offer and book an appropriate appointment, refer for further clinical advice.
Front of house, welcome role, meeting and greeting patients coming into the practice.
Work as a member of the reception team, providing all aspects of reception duties including taking and recording messages, booking of appointments for patients and answering telephone enquiries.
Process new patient registrations and temporary registrations.
Respond appropriately to verbal complaints and refer any unresolved issues to management when necessary.
Use appropriate methods to communicate effectively within a team.
Carry out a variety of clerical duties as and when required i.e. scanning, filing, faxing and photocopying.
Chaperone for a clinician if requested.
Open post received on site(s) and deal with it appropriately, scanning into the clinical system where required.
Record episodes from incoming items of post and log correctly.
Provide administrative support for data quality.
To assist with the daily production of prescriptions, nomads & repeat dispensing.
To assist the support manager and other practice staff with the induction of any new or temporary receptionist staff.
Act upon Doctors requests to follow up patients i.e. liaise with other agencies, secondary care, patients, families and carers on the practices behalf.
Take and record messages for clinical staff e.g. home visits and further medical advice.
Shared responsibility for reception, waiting room and consultation rooms upkeep and tidiness including leaflets and posters.
Reporting of faults, equipment breakdown or failure, building maintenance to the support manager. Process and acknowledge receipt of monies from patients, as required.
Be aware of Health & Safety policies and procedures and report any occurrences of incidents to management, using the incident reporting procedure.
Opening and securing of premises as required.
The Post-holder Will Participate In Any Training Programme Implemented By The Practice As Part Of This Employment, Such Training To Include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources General
The main duties and responsibilities shown above are not exhaustive but should merely be regarded as a guide. The post-holder will be expected to conduct any reasonable activities according to the service needs at that time. These will be subject to periodic review and may be amended to meet the challenging needs of the service. The post-holder will be expected to participate in this process and the organisation would aim to reach agreement to changes.
Person Specification
Qualifications Essential
- GCSE or equivalent English and Maths at grade C or above.
- Receptionist or Medical Terminology Qualifications
- Knowledge of office/reception procedures Good understanding of equality & diversity Excellent organisational skills Excellent communication skills Methodical approach to work Excellent interpersonal skills Excellent keyboard skills
- Clinical System Use (SystmOne)
- Experience of working in a reception environment dealing with patients/general public in person and by phone IT experience using Microsoft Office and e-mail
- Previous experience of working within the NHS Previous experience of working in a GP practice
- GCSE or equivalent English and Maths at grade C or above.
- Receptionist or Medical Terminology Qualifications
- Knowledge of office/reception procedures Good understanding of equality & diversity Excellent organisational skills Excellent communication skills Methodical approach to work Excellent interpersonal skills Excellent keyboard skills
- Clinical System Use (SystmOne)
- Experience of working in a reception environment dealing with patients/general public in person and by phone IT experience using Microsoft Office and e-mail
- Previous experience of working within the NHS Previous experience of working in a GP practice
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Primary Care Sheffield
Address
Primary Care Sheffield Ltd
28 Kenwood Park Road
Sheffield
S7 1NF
Employer's website
http://www.primarycaresheffield.org.uk/ (Opens in a new tab)
Advertise with us.
Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
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