Receptionist

Cardiff, Wales, United Kingdom

12/17/2024

Job Description

Receptionist | Full Time, 37.5 hours per week | Permanent | Free Parking

We have an opportunity for an experienced Receptionist to join our team working in our busy reception area. You will be part of a team that prides itself on providing exemplary service to our Patients, Visitors and Colleagues at all times.

Duties & Responsibilities

• Welcoming, registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers’ expectations
• Taking payments
• Admitting surgical patients in accordance with hospital procedures, providing information as appropriate
• Admission/Discharge of patients onto computer system ensuring accuracy of all information
• Operate the hospital switchboard in a professional and efficient manner, ensuring all calls or enquires are responded to in a timely manner
• Undertake various clerical duties including checking of bed status reports, issuing badges for visitors, booking taxis
  
  

Who We're Looking For

• Customer Service experience is essential, whether that is in a face-to-face role or via telephone
• Excellent verbal and telephone manner
• IT Literate – Microsoft Office
• Experience of planning work and acting under instruction
• Working as part of a team but the ability to make decisions independently
• Empathy for principles and importance of equality and dignity at work
  
  

Contract: Permanent, Full Time, 37.5hrs per week

Working Hours: Monday – Sunday between 06:15 – 20:00

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform – discount and cashback for over 100 retailers
• Free annual Bupa wellness screening
• Private medical insurance
• Life assurance
• Free onsite car park
  
  

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation.

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together
  
  

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Alison Roberts on alison.roberts@spirehealthcare.com

Closing Date: If we have received sufficient applications, we reserve the right to close this vacancy without further notice, so please submit your application as soon as possible.

About Us

At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.

About The Team

Spire Cardiff Hospital is the largest, modern provider of private healthcare in Wales. We’re experts in a wide range of treatments and conditions, as well as being an orthopaedic centre of excellence, delivering exceptional quality of care for musculoskeletal (bone and muscle) related conditions.