Receptionist / Switchboard

Cirencester, England, United Kingdom

1/7/2025

St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem solve and innovate for clients.

We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.

Location: Cirencester Office

Workplace Type: On-Site

Employment Type: 6 month Fixed-Term Contract

Seniority: Entry Level

The Reception Team are the face of St. James’s Place to all visitors and callers, as well as being responsible for answering and redirecting phone calls to the main SJP Head Office number.

What you’ll be doing:

• Receiving all Visitors, Clients and Partners at Head Office, providing a professional and welcoming service and looking after visitors on arrival and departure.
• Providing a courteous telephone answering service, re-directing calls as appropriate and taking accurate messages when required.
• Maintaining security of Reception areas, ensuring adherence to internal security policies, issuing visitor access cards and new starter cards and escalating concerns or incidents where appropriate.
• Overseeing corporate meeting room bookings for staff and Partners, including prioritisation of requests, working alongside Post Room and Security teams to ensure correct set ups.
• Coordinating the booking of visitor parking and electric vehicle charging arrangements and allowing access into Head Office car parks via intercom system.
  
  

Who we’re looking for:

An experienced Receptionist with strong communication skills and the following:

• Intermediate MS Office skills, including inbox, diary management and meeting room booking systems.
• Ability to build a good understanding of all areas and responsibilities within the Company.
• Flexibility in approach, dealing with last minute taxi arrangements, printing and scanning, luggage storage etc and ability to remain calm under pressure.
• Positive relationship building skills and able to recognise the need for patience and sensitivity in certain situations.

What's in it for you?

• Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching.
• Parental leave – 6 months full pay
• 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday
  
  

Flexible Working We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation!

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

Reasonable Adjustments

We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk

What's next?

Our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.