Regional Community & Office Manager (UK)

London, England, United Kingdom

7/25/2023

We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

At Trustpilot, we have communities of Trusties (they’re our brilliant people) based right across the globe. We work in a flexible, hybrid way – sometimes at home, and sometimes in one of our offices – which means finding ways to keep connected to each other is key. That’s where our Community & Office team comes in: creating connection – in the office and at home – so that wherever our people are in the world, they feel a sense of community.

As a Regional Community & Office Manager, you support the development and evolution of our Community & Office Strategy, operationalising and implementing it in your region. Your region covers our UK communities and offices. Presently, this includes London, one of our largest offices, which you personally manage, and Edinburgh, one of our smaller offices, where you lead our brilliant Community & Office Coordinator.

Role Responsibilities

Making our office a destination, through:

• Slick operations and clear communication – defining, delivering and communicating a clear service proposition; managing the day-to-day operations of the office; collaborating with key stakeholders on requirements
• A five-star office environment – maintaining and continually improving the office environment; keeping a close eye on office feedback to make sure we’re meeting and exceeding expectations; ensuring the office is an inclusive workplace
• A safe and secure workplace – keeping our Trusties safe and secure in the office; making sure we comply with local health and safety regulations; mitigating security risks
• Accurate budget management – inputting into budget forecasting; managing the office budget on a day-to-day basis; making sure invoices are paid in a timely manner

Building Community And Creating Connection, Through

• Community communication – being the face of the local community, in the office and on Slack, our primary internal communication tool, championing and encouraging community communication; locally activating company campaigns through posters, digital screens (where applicable) and other mediums; gathering informal feedback from Trusties to help us understand community sentiment about key topics
• Meaningful relationships – forging relationships cross-functionally within your local community; welcoming new starters on day one, helping them settle in; meeting and greeting visitors
• Celebrations and events – organising and running local celebrations, like Trustpilot’s summer and winter parties, and leading the local social committee – running the budget, delegating to committee members, and making sure activities happen; coordinating community-wide get-togethers at the end of each quarter; supporting Trusties with the logistics of their in-office events
• Connected leadership – supporting with the set-up and organisation of senior leadership events (for example: ‘Ask Me Anything’ sessions with the board or executive team), collaborating with our executive assistants to support senior leadership and board members when AGMs, board meetings and exec meetings are hosted in your office

Additionally, you will regularly lead or support continuous-improvement project work as part of your role.

Who You Are

• Strong previous experience in a hospitality-focused role
• Strong planning skills and demonstrated ability to handle multiple projects simultaneously
• A compassionate leader who inspires others to perform at their best
• Positive with a solution-orientated, can-do attitude
• Able to embrace the pace and like it when things move fast
• A natural communicator with a creative streak, who’s a critical thinker, accurate, with attention to detail
• Super-social and a strong collaborator
• Able to work independently and take ownership and accountability
• Clear and precise communication skills in English

What’s In It For You

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Free breakfast and lunch in the office on Tuesdays and Wednesdays along with extra treats throughout the month — think ice cream carts, chocolate fountains and cocktail/mocktail bars, to name a few
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

This role is an office based position working from our London office 5 days per week.

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense.

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.