Regional Manager

Leicester, England, United Kingdom

11/15/2024

Job Description

Regional Manager

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

• Oversee the delivery of best in class hard and soft services to one property in Hammersmith, in line with the Client vision and execute Bellrock’s policy. To co-ordinate and organise FM service delivery ensuring work is carried out to a high standard, management of contractors, management of the concerto system; contract variation quotations and corresponding invoicing and the production of reports.
  
  

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a Regional Manager with Bellrock, you’ll do it by…

• Act as the initial focal point of contact between the Client, Contractors and Bellrock to ensure an effective communication between all parties is maintained at all times.
• Own and manage with the Asset Sustainability Plan / Operational Plan with the Technical manager and update actions on Deepki system.
• To engage with bespoke software solutions to improve comfort, energy usage and maintenance spend across assets.
• Utilising onsite IEQ’s and BMS software to proactively monitor comfort, air quality and energy usage
• To encourage regular feedback from building occupiers and visitors via QR code NPS surveys and lead engagement on Vizta platform.
• Attend meetings with the client in relation to projects, health and safety and monthly service review meetings as required.
• The management of reactive and planned works via the Concerto system. To arrange and ensure routine and planned maintenance tasks are carried out to time and in accordance with the Contract. Ensuring that authorisation is in place for any additional costs and that all records are accurate for the purposes of invoicing.
• Invoices and financial reconciliation to be completed in an accurate and timely manner.
• To liaise with Contractors to ensure that the works are carried out in line with contract, ensuring that performance requirements are being met. Undertake all necessary inspections, maintaining required records alongside TBPE (Independent technical co-ordinator)
• Reviews and/or inspects work for quality, accuracy and completeness.
• Provide support for Projects where required.
• Interact with various accounts/projects departments to resolve issues relating to service delivery.
• Assist in the preparation of budgets with Property Management team, providing data as necessary.
• Complete QVRs with the Property Management team.
• Assist in the production of monthly client reports.
• Carry out regular site audits, record findings and manage actions through to completion.
• Maintaining Track Record and taking responsibility of outstanding actions until completed alongside technical manager.
• Write and or draft correspondence, reports and other documents.
• Maintain the statutory accident book and to report any such entries to Bellrock’s Health and Safety Department.
• Assist in maintaining ISO 14001 and all other environmental obligations.
• Ensure Health and Safety regulations are fully observed.
• Implement and support social impact initiatives.
• Implement Events, pop ups and occupier engagement.
  
  

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Regional Manager, you’ll need…

• Positive attitude and drive to ‘do the right thing’
• A knowledge and working practices within the delivery of total FM contracts.
• Passion to resolve challenges and improve service delivery.
• Experience of working in a similar environment delivering Soft and Hard Services.
• Understanding of technology or the passion to learn new systems.
• Experience working on FM projects.
• Understands the importance of client relationships within the environment of change.
• Understands the importance of delivering a sustainable and socially aware building and team.
• Able to demonstrate an ability to communicate at various levels both internally and externally with multiple stakeholders.
• Clearly articulate succinctly difficult or complex information.
• Flexible and adaptable in different situations, aware of impact on others.
• Health and Safety qualification.
• Ability to adapt to different needs in different environments.
• Admin support ability.
• Drafting and updating emergency plans and evacuation procedures
• Ensuring that occupants are provided with proper working utilities
• Supervising grounds staff and nurturing behaviours
• Providing training for building employees as needed
• Resolving complaints, problems, and requests from building tenants through clear communication and occupier meetings
• Assisting with emergency response and evacuations
• Inspecting the building frequently for signs of damage or wear
• Conduct H&S Audits and risk assessments on contractors
• Concierge of all visitors and local knowledge of surrounding areas
  
  

Desirable

• Fabric /long term costing
  
  

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work between your home address and Head Office, Leicester, LE1 6LP Monday to Friday 08:30-17:00.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

Refer a friend

Liftshare

Virtual GP

Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

Apply today.