Research Manager

Research Manager, 6 Months' Fixed Term Contract, London

Do you thrive on turning data into actionable insights? We're looking for a committed and outcome-focused Research Manager to join our team and assist in directing the growth of our organisation. In this role, you'll work closely with product owners, regulators, and customers to uncover opportunities and risks, affect strategic decisions, and build positive relationships. You will have an important role in delivering high-quality analysis, written and verbal communication, and insightful presentations that contribute to innovation and customer success.

Key Accountabilities

• Manage research elements of our insights programme, with end to end join up to ensure risks and opportunities identified are actioned when required. This is to support us to consistently identify and manage ecosystem risks and opportunities
• Ensure that the data to inform key KPIs – Customer satisfaction net promotor score and end-user satisfaction, are managed to continually inform our priorities
• Work across the team to understand customer and end-user needs and convert this to action where appropriate.
• Share industry insights across the Pay.UK landscape by providing high quality analysis which will inform product and strategy focus
• Manage the research delivery plan to ensure priority work can be supported and allow for non-planned work to be considered and resourced quickly and efficiently
• Identify and manage appropriate market and emerging risks as a key part of your role
• Enable necessary knowledge transfer, identify and self- sort learning and development support where required
• Proudly and credibly represent Pay.UK at industry events, including speaking opportunities

Qualifications, Skills & Experience

• Deep understanding of the financial services and the payments industry
• Experience with economic and market analysis: able to digest and understand complex data analyses
• Understanding of Research and Insight delivery
• Market place drivers and opportunities; understanding the market we operate in and being able to identify the “so what” for our company
• Proficient communication skills to be able to promote an idea to an outcome
• Advanced analytical skills, able to identify key themes and communicate relevant insights that aid decisions
• Ability to manage across a matrix and get the most from our colleagues
• Effective stakeholder engagement and management (internal/external)
• Ability to speak externally with confidence and credibility
• Great Networker with the ability to build coalitions

At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input.

About Us

Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis.

From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient.

Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2023, the UK's retail payment systems processed 11.4 billion transactions worth £9.3 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 10.2 million switches since its launch in 2013.

Every day, people and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering the best-in-class payment infrastructure and standards for the benefit of consumers and businesses nationwide.

Benefits & Additional Information

• 12% Non-contributory pension
• Discretionary annual bonus
• 30 days annual leave (excluding bank holidays)
• Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc
• Employee assistance programme
• Cycle to Work Scheme
• Season ticket loan
• Annual fitness subsidy of up to £500 per annum
• Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week)