Retention Specialist

We’re looking for an experienced Mobile Retentions Manager to join our growing Mobile Retentions team. Reporting into the Mobile Retentions Team Leader, we need an individual who will thrive on retaining business and keeping our customer-base happy and satisfied.

“a great place to work, a great place to be a customer”

The Role:

• Maintain and grow gross margin (GM) across our existing client base.

• Drive high-energy outbound and inbound sales calls to generate Telecoms and ICT sales.

• Make informed decisions to protect and expand the account base.

• Communicate effectively with clients, ensuring strong relationships.

• Prepare proposals, monthly reports, and hit KPIs and sales targets.

• Generate new leads and create a nurturing pipeline for sales teams.

• Continuously update product, service, and market knowledge.

• Collaborate with the team to maximise database potential and identify cross-selling opportunities.

• Manage contract end dates, ensuring the Chess product portfolio is well-positioned.

• Re-engage with dormant leads, cleanse customer data, and reignite opportunities.

The Candidate:

• Experience in a sales-driven and retention-based position.

• Ability to work under pressure & meet growth targets.

• Excellent telephone sales skills and ability to articulate the value of staying with Chess.

• Effective communicator with superb negotiation skills.

• Ability to work under one’s own initiative, as well as part of a team.

• Interested and enthusiastic about self-development.

• Adaptable to change.

• Strong mathematical ability.

• Problem solver with great analytical skills.

• Telecom’s knowledge/experience is desirable.

Why join Chess?

Chess is one of the UK's leading independent and trusted technology service providers, employing over 360 skilled people across the UK, supporting over 21,000 UK businesses.

Diversity, equality, and inclusion is at the heart of our Chess culture, and we are passionate about our One Team spirit.

We're extremely proud that our people voted us No.1 in 'The 100 Best Companies to Work for' list 2018, and we continue to celebrate more than fourteen years in the top 100. Our continued focus on growth creates opportunity for everyone to progress their career, to develop knowledge and skills, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business.

We believe that “if you’re not growing, we’re not growing”.

Salary details: Up to £23,000 dependent on experience.

Benefits include:

• Health care support – UK Healthcare, eye tests, flu jabs, onsite health screens.

• Enhanced Pay: Maternity, Paternity, Adoption Leave and Shared Parental Leave.

• Access to employee benefits, rewards and recognition platform, Perkbox. This gives you access to hundreds of ‘Perks’ with great discounts. Whether it be days out, your weekly food shop, a clothes shopping spree on the high street and many more.

• Hybrid working support - Allowance towards a home desk and chair.

• Loyalty point scheme – allowing you to use your points to increase your benefits each year

• Access to our Future Fit benefits package – including Mental, Physical and Financial support

• 20 days paid holiday p.a. increased upon anniversaries, ultimately to 24 days p.a., plus public holidays.

• Buy & Sell Holiday scheme – 2 opportunities per year to buy or sell up to 5 holidays.

• Additional holidays: Half Day Fridays and a Wellbeing Day.

• £100 per year matched charity donation, plus payroll giving options.

Hours: A standard week is 37½ Monday to Friday.

At Chess we offer many flexible working options, and we have both full-time and part-time working hours available.

Chess pride themselves on being an inclusive employer, so if you want to find out more about our flexible working arrangements this can be discussed with your application.

Working location: Flexible, hybrid working position. Allowing you to enjoy the flexibility of working from home whilst also having the option to work from one of our many local hubs spread throughout the UK. Ad-hoc travel to offices within the group and other locations may be required on occasion.

Is Chess the place for you? If you are looking for a career that brings exciting challenges and opportunities, then Chess is the place for you.

Please email your CV and covering letter to our Recruitment Department at: careers@chessict.co.uk.

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