Retention Specialist

Crewe, England, United Kingdom

12/16/2024

Job Advert

Job Purpose

The role of Retention Specialist is really important to us. You will be responsible for retaining our telecoms customers that are coming to an end of their contract.

We would love to welcome you to our Crewe Eurocard office, working hours of Monday-Friday 8:30am – 5:00pm.

Your Responsibilities Day To Day Will Be…

• You will be provided with accounts to work from which means no cold calling!
• Developing learning of suite of telecom products
• Fully explain features and benefits of our products.
• Working closely with key partners across the major networks.
• After-sales service to ensure customers are 100% satisfied.
• Obtaining additional orders or referrals from current customers.
  
  
  

What do we expect of you?

• A confident communicator who is a natural conversation starter.
• A strong sales background is preferred.
• A desire to hit targets to maximise your earnings.
• A quick learner with the ability to think on your feet.
• Ability to negotiate and influence in more complex negotiations on the occasion they arise to find the best resolutions for the customer and the business.
  
  
  

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
  
  
  

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Radius Talent Team

Department

Sales & Account Management

Contract type

Permanent

Hours

37.5 Monday- Friday

Salary

Competitive